Mrs Daphne B.
We use A&K for security and help…
We use A&K for security and help through airports and in that respect everything was excellent. I will not trust them with hotel bookings again as for All the years we have travelled with A&K we have always either booked in to or upgraded to superior rooms with access to outside. The room we were allocated at The Chedi was similar to a prison cell. Black slatted blinds like bars and unable to open a window let alone get outside. It was totally unacceptable and will not trust A&K with hotel bookings again.
Response from Abercrombie & KentMar 11, 2020
Dear Mrs Barlow, Thank you for providing us with your valued feedback following your recent re-visit to Chedi. I am really pleased that you were happy with the usual security and assistance provided by A&K through the airports. However, it is really disappointing that on this occasion the Chedi was not to your satisfaction. With that said, it is understood that our team have already explained to you that the reason the room was not the same as your previous visits is because on your previous visits, the hotel had automatically upgraded your room category and unfortunately on this occasion, they were fully booked. You therefore received the room you booked and paid for and I am sorry that it fell short compared to your previous stays there. If you would like to discuss this further, please do not hesitate to contact me at [email protected]. Thank you once again for choosing Abercrombie & Kent. Warm regards Emma Pugh Client Relations Manager Abercrombie & Kent -UK & Ireland.