Abercrombie & KentReviews of abercrombiekent.com

Stay away! Had the misfortune of entrusting Chris Hamlin from Abercrombie & Kent UK to organise our honeymoon to Tanzania and Zanzibar. 10 days trip, paid 7.3k GBP for two people, Excluding the flights to/from Tanzania. In Zanzibar we were placed to a dilapidated 3* star hotel with sea water in the shower, no air conditioning and poor Wi-fi connection. In the ‘luxury honeymoon itinerary’ brochure compiled by Mr Hamlin, the hotel was described as an ‘ideal retreat for those looking for that extra special honeymoon or a holiday with an air of exclusivity’. The fact that the hotel was of mere 3 stars and is missing air conditioning was omitted from the brochure. Upon return, we contacted Mr Hamlin and requested a breakdown of the costs of our trip as after checking online the prices of the places we stayed at the numbers failed to add up. Mr Hamlin referred us to an equally unhelpful Mr Craig Masters who argued that the hotel was a valuable addition to their portfolio and refused to provide any breakdown. Moreover, he advised that for our budget that hotel was our best shot...Disappointing experience but a good life lesson...

Abercrombie have always been a company that I have really respected and wanted to do well. I like the family ethos and have always been very impressed with their marketing. I did not want to write this review, however, I have been so disappointed that I feel that I have to. We have just arrived at our hotel booked by Abercrombie in Cape Cod and the room was terrible, it was filthy, stained, incredibly damaged and stank from dog wee (the tenant downstairs had a dog which continuously barked for the time we were in the room). I then was told that the property had a 3 star rating which I had no idea about. I would like to stress that this level of filth and smell would be unacceptable in any standard of hotel. Abercrombie did contact the hotel and they offered to move us into a new room, hence the 2 star rating rather than 1, however, we had completely lost faith in the property and just wanted to move. We genuinely are not big complainers and the only time this has happened to us previously was about 7 years ago when travelling with LWC (who we use a lot and are excellent), LWC moved us immediately at no extra cost and never involved us with any discussions regarding them getting their money back from the hotel. Abercrombie completely acknowledged that they should not have booked this hotel, however, unfortunately said they could not cover the cost of moving us as they had booked the current hotel and may not get their money back. If we wanted to move we would have to lose all the money we had paid and then rebook the new hotel at the book price (I know this as I rang and checked the price). My kids are now 5 and 7 and although I really rate LWC I thought that Abercrombie may be better for the more adventurous holidays that we are looking to book over the next 10 years. I always say that you only really get to know a company when you have an issue. Unfortunately Abercrombie have not lived up to their 'luxury brand' image at all and have provided service that I simply would not have expected.