Abercrombie & KentReviews of abercrombiekent.com

I tried to cancel my trip do the pandemic, wasn't comfortable going to a 3rd world nation given the seriousness of the situation. Given that American Airlines, Southwest, W Hotels and Hilton all refunded my reservations, I found it odd that they wouldn't do the same. Here's what I got back in response So sorry about that! Not sure what happened. As I started to say, I’m looking after Lauren’s files while she is away on personal leave. As of today, A&K still intends to operate all of our programs scheduled to begin August 1, 2020 and later. This would include the South Africa & Victoria Falls program on which you are booked. As such, we have the following options – Postpone travel – If you would like to rebook onto a new program, I can easily transfer the deposit and insurance premium to a new reservation to travel by December 31, 2021. If you’re not sure yet about which program you’d like to take or when you’d like to travel, we can hold the deposit and insurance premiums as a credit for you to use on a program to travel by December 31, 2021. This is the only option to avoid cancellation fees and retain the use of travel insurance. Cancel under penalties – At this time, we are 87 days away from departure, so the cancel fee would be 20% of the program price. Since you have only paid deposit thus far, that deposit would be forfeited. This would be a normal cancellation fee, and it could not be applied to another program. Insurance is non-refundable 10 days after purchase, so it would also be a loss. That being said, you do have the cancellation for any reason upgrade on this reservation, so you could submit a claim and be reimbursed up to 75% of the cancel fees. I had even bought insurance although not sure what it's for. Given something like this you'd think they'd refund the monies. Would NEVER recommend them, but would recommend companies listed above. Not only did Hilton cancel my reservations, they gave me one heck of a deal to go to Hawaii Penny

Despite all the problems with the Coronavirus, Abercrombie and Kent were throughout professional and helpful - thank you

Abercrombie and Kent are an excellent travel company. They have organised amazing holidays for us and have always been willing to discuss alterations to plans. Nothing is too much trouble and they are always at the end of the phone/email to answer questions.

Excellent service. Booking the holiday was not an issue, all information was available, all questions asked were answered in an easy to understand way. Any advice was readily given from advisers who have been to the country. Unfortunately Covid-19 cancelled the holiday. After a slight delay which was not the fault of A&K all monies were refunded without issue. All communications were answered promptly & efficiently. A & K are a very professional company who do their best to give you the experience you are paying for. I cannot recommend them highly enough & when this madness is all over I shall be rebooking our holiday to Egypt again.

My trip has been cancelled due to the virus. The agent promised me a refund in 24 hours. That was 4 weeks ago....

Stay away From A&K Our family has used A&K for over 30 years. I believe that the company leadership has changed this year for much worse. We planned a trip to Puglia, Italy and Sardinia from April 9th to April 27th 2020. The pandemic hit and we knew in late February that we could not go as my husband is immunocompromised because he has leukemia and bone marrow transplant x2. We asked A&K to cancel our trip and refund. They refused. In late march after daily calls and discussions they still refused to cancel as that would have triggered a complete refund. As Italy was declared zone 4-no travel they told us that they will refund most of our money minus $9500 in penalties. As of April 1 they still did not commit to canceling the trip. We had other trips planned with other companies later this year and all refunded without questions asked. The travel insurane we got through them will not cover these penalties because for residents in NY specifically pandemics and terrorism is excluded as a condition for coverage. A&K values their own finances above the well being of their customers. We will never use them again. When one plans a trip, circumstances do occurr that a cancellation is in order. Should it happen to you -A&K is not there to help you. They will gouge you without apologies.

I thought everything ran very smoothly however the hotels except the Fateh Garth, were pretty awful and did not reflect the true Indian culture. Bearing in mind I paid almost 5k I was very disappointed to be put in Sheraton’s in business parks which were soulless. Narpat Singh was a delightful and an excellent guide.

Well organised from booking to holiday. Also great input from our advisor.