Abercrombie & KentReviews of abercrombiekent.com

My experience was not what was expected having had two great trips with A&K -Morocco and India. The hotel experience in Lake Maggiore, even though the Hotel La Palma was well situated, it was not of the quality I experienced on my other trips.I especially disliked how the lobby, the lounges, and the dining room were so very hot. I know that the open air concept has its appeal in mild weather, however there was a heat wave occurring. Some of the dining experiences were not good. Our first night in Bern we walked to a nearby restaurant which had outdoor seating but we were regulated to a crowded indoor spot at the back of the restaurant no windows, no air. The food would be described as mediocre. Our first night in Stresa we again walked to our restaurant. It was a narrow small restaurant, doors wide open, heat pouring in from street and kitchen, and so much noise from crashing plates, and service people talking loudly. I could barely hear my seat mates conversation. And once again the food was mediocre. Our first night in Zermatt we were crowded into a small area which could not accommodate the whole group - a table for two was setup outside the group area. Consequently, that twosome decided not to stay. They reported they found a lovely place to dine. On a positive note our luncheon above Interlaken was delicious and the restaurant and location was charming - a real winner. Our tours on the whole were acceptable except for two instances. The walking tour of Bern was too long and moreover did not end back at the hotel, but ended far away at the bottom of a long trek back up hill. Our guide did tell us how to get back to the hotel using public transportation. It is my opinion this information should have been given to us before we ever left the hotel instead of the haphazard last minute way it was given. Finally our last day the timing of our tour, I believe to be ill conceived. I did not appreciate having the morning free therefore starting our tour at 3:15 consequently ending our tour around 9:00 PM. I was looking forward to our farewell dinner. A dinner where one usually dresses up. Instead, because of the tour itinerary, we were advised to wear comfortable clothing - which I did. By the end of the dinner with a restaurant with no air conditioning most of my fellow travelers and I were dripping wet and very uncomfortable. I would suggest that the tour should have taken place in the morning returning to our hotel in the early afternoon. That would have allowed us time to pack, and shower for a comfortable dinner somewhere with air conditioning

We took a land tour of Alaska from Fairbanks to Anchorage the first week of September 2024. The trip lived up to its advertising with the notable exception of tips for the tour director, suggested at $15 per day per person but upped to $25 on arrival. I was unable after several emails to receive an explanation. My contact at A&K did not reply to any follow-up emails. The director's service did not warrant an increase.

We travelled to Vietnam and Thailand. The planning phase was good and the service prompt but from the moment you depart there is little or no interest in the customer. The app was incorrect with flight times which weren’t updated and overall the trip was overpriced for what we got. We had issues with two hotels where the rooms we requested and understood were arranged were not. However, the main source of amazement from my perspective came from the fact that I didn’t receive as much as a single call or email post the trip to garner feedback or by way of courtesy to ensure a good customer experience from what purports to be a luxury agent charging handsomely for their services. It very much felt that once the money was paid the company didn’t care and certainly isn’t interested in repeat business. Very poor and surprising business model. I will use another agent in the future.

This was our first holiday booked through A&K as our usual travel agent didn't, at the time, cover Norway. The service was excellent whilst we were away (with efficient transfers, information, accommodation and activities) but we were disappointed with the overall service from the UK. It may only have been a 5-day holiday but there was no interest shown towards us either before or afterwards. We are used to a more personal service where our country specialist will speak to us beforehand and want to hear our comments on arrival home. No-one has asked for our feedback (until now). Our overall feeling is that we didn't really matter to the company.

I never got any acknowledgment when I paid for the holiday even when I asked for confirmation I had paid in full. I have been home over a month and this is the first contact I have received from your company although lots of emails suggesting I book another holiday with you. I feel you have failed to supply a personal service.

Went on the The Great Migration Safari in Style trip. While we did see lots of animals and the tour guides were first rate you can do better than this "Chevrolet" level safari. Fellow travelers were old and stale. Hotels mixed. Too much seat time going and coming and not enough history/culture. No exercise unless you make the effort. Not my favorite trip. You can do better.

Generally things went well. Our guide was experienced and tried hard to provide a good experience. We probably had one day too many in Petra and would have benefitted from an additional day on the Dead Sea. Hotels were generally pretty good. The Fairmont in Amman was exceptional. The Kempinski at the Dead Sea was very disappointing.

Went to Egypt with A&K. - Communication was poor - several times had to email repeatedly to get answers. - Clothes they said were required on tours was incorrect. Caused me to have to purchase clothes that were more suitable on the trip - Tipping suggestions were not correct. - Only one meal provided was good - chicken was chewy and dinner options were limited and not what I would expect on an expensive tour. Although food on the Nike Cruise Boat was great. - My food restrictions were not passed on to Egypt. - Out Egyptian guide was wonderful. My issues are more with the US team and not the tour guides. This was during the Israel issues and there was no communication prior to the trip concerning this. I doubt I will travel with them in the future.