Abercrombie & KentReviews of abercrombiekent.com

Response from Abercrombie & KentSep 17, 2025

Dear Mrs Johnson, Thank you for taking the time to share your comments. We would like to thank you for choosing Abercrombie & Kent on this occasion and do hope that we can be of assistance with your future travel adventures. With warm regards Guest Relations Team Abercrombie & Kent UK & Ireland

Response from Abercrombie & KentAug 13, 2025

Dear WLC, Thank you for taking the time to share your feedback with us and I sincerely apologise once again for any upset this communication may have caused. As you are now aware, there was an error on behalf of our data acquisition company whereby they had not run the correct reporting to remove any deceased or 'gone away' data and this was not picked up. I hope that the agreed charity donation goes someway to alleviating your disappointment. I would like to thank you for your patience and again I sincerely apologise for any upset this may have caused you as this certainly was not our intention. With warm regards Emma Pugh Guest Relations & Compliance Manager Abercrombie & Kent UK & Ireland

Response from Abercrombie & KentJul 31, 2025

Dear Ms. Levitt Roth, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Our team strives to deliver the highest level of service, and we regret that we fell short in your case. I understand our Guest Relations team is addressing your concerns directly and are actively working with you to reach a satisfactory resolution. Your experience matters deeply to us, and we are here to assist you at any time.

Response from Abercrombie & KentJul 31, 2025

Dear Mr Cheech, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience did not meet your expectations, particularly after your previous positive journey with us. Our Guest Relations team is currently in touch and working closely with you to address your concerns and restore your confidence in our service. Your input is invaluable as we strive to improve, and we appreciate the opportunity to resolve this matter.

Response from Abercrombie & KentJul 31, 2025

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your Botswana journey and that every detail met your expectations. Our team takes great pride in creating exceptional experiences, and your kind words mean a great deal to us. We deeply appreciate your trust and look forward to welcoming you on your next small group adventure with A&K.

Response from Abercrombie & KentJul 31, 2025

Dear Mr. Sherwood, We sincerely apologize for the frustration and inconvenience you encountered with your invoice and communication delays. This is not the level of service we strive to provide, and we regret that we did not meet your expectations. Please know that your feedback has been shared with our team to improve our processes and responsiveness. We appreciate the opportunity to learn from this and hope to better serve you in the future.

Response from Abercrombie & KentJun 25, 2025

Good afternoon, Thank you for taking the time to share your comments following your recent trip to South America. We would like to thank you for choosing Abercrombie & Kent on this occasion and do hope that we can be of assistance with your future travel adventures. With warm regards Guest Relations Team Abercrombie & Kent UK & Ireland