Abercrombie & KentReviews of abercrombiekent.com

We went on the Great Migration in Style and would score it a 5/5! The two Tour Leader/Guides were great…attentive and knowledgeable. The itinerary was perfect and A&K pivoted well during the political strife in Tanzania, disrupting our trip only minimally. The accommodation was top drawer though I would say the Four Seasons (Serengeti) was over the top. They are maintaining their brand in the heart of Africa. As a general comment, I would say Kenya and Tanzania are “overtravelled”. In the Ngorongoro, we had 34 vehicles around one lion kill. It was a zoo…literally and figuratively! Most other areas were not as acutely abused…but both countries need to look at where they want to be in ten years.

A&K and in particular, our wonderful tour leader, Jason, did an amazing job introducing me to China. The country is so much different than I expected, the history, the food, and the experiences were all superb. Our leader exposed us to regional food specialties, arranged guides with local knowledge and at all times cared about our experience. I do not understand the bad reviews on this site. I have now been on 4 tours with A&K and am booked for my 5th in March. I have had a wonderful experience with all of them and would not hesitate to recommend this company. I travelled with my husband for the first two tours but have done the past two as a single after his passing. I wish the single supplement was lower, as it is with one of A&K's competitors.

Outstanding guide, thoughtful, itinerary, choice properties

We travelled with A & K to India in Nov 2024, after they refused to refund our payment for an Egypt tour, despite the advent of war in the Middle East, which impacted our itinerary. Whereas one expected excellence from this company, mediocrity and cynicism was our experience. Yes, one is accommodated (generally) in splendid hotels, but you are then left to confront the front desk, when you are allocated an inferior room type. This happened on a number of occasions, with no assistance offered by the tour director. Then the itinerary is chosen with little real concern for the interests of the group - eg only because we arrived a day early in Mumbai, were we able to arrange wonderful private tours of the awakening of the city - the newspaper deliveries, the flower and fish markets and Dharavi. Without that experience, we would have seen almost nothing of Mumbai. The so-called Panna Tiger Park is nothing more than a deer park, and one is given no opportunity to explore the streets and smells of Varanasi. Of course, there were good experiences, but a private tour arranged by one of the reputable local tour companies would be our preferred option. A & K is an over-priced mediocre option.

This was posted previously but I am now posting under the US operation to ensure it is correctly aligned. Our booking was made with the US global HQ team. Australia/NZ, Booked by the US worldwide HQ team. The actual in country tour guide was very good and the itinerary, while not always high end luxury, was decent. The in country Australian team was responsive and did their best to recover from the horrible pre travel experience. The pre travel communications and responsiveness and service was non existent. A&K can no longer be considered high end luxury travel. Yet the price has the significant markup you sign up for in anticipation of a high end experience. Nickel and diming all along on excursions and drinks. We have never experienced this at this level of travel. Half of our “small group” had similar issues with the entire pre travel experience. Since this was managed by the US Chicago office, it is unlikely that it wouldn’t apply to other small group tours. One thing they are on top of. They do invoice you asap. My sense is that the founder is gone and he took the soul and spirit of such a fine brand with him…or it just isn’t a priority for the current management.

Great focus on client's wants and needs. Thorough attention to detial

Thank you to Ben at A&K for arranging such an amazing trip for us. Started off gorilla trekking in Rwanda then off to the Serengeti for some game viewing and were fortunate enough to see a river crossing and ended up in Zanzibar for a few days rest! Also took in a balloon ride over the Serengeti which would highly recommend. From starting the discussion with Ben to confirming all the arrangements, he could not have been more professional, friendly and efficient and most importantly responsive. The company are very lucky to have him. Everywhere he recommended to stay was exactly what we wanted and unlike some tour operators he took the time to find out a bit about us and what we wanted and he matched everything perfectly. Would highly recommend A&K.

I’ve just returned from a week long guided tour around Sri Lanka and it was one of the best holidays I have had. Margaret Fairbairn was our trip advisor and planner and the route and times she had arranged for us was absolutely perfect. From the very start she was fantastic. She is very knowledgeable, friendly and thoughtful and managed to plan our trip perfectly by listening and understanding what we wanted out of the trip. It couldn’t have been more perfect for us and we are immensely grateful to her for her expertise. Amazing lady and fantastic experience. Thank you so much!