Abby ConnectAbby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years. Abby offers virtual receptionists for businesses big and small. Human receptionists are warm and welcoming and trained to represent your business the way you would. Our AI Receptionist is perfect for businesses looking to be more efficient by reducing time spent on the phone.
Abby Connect (abbyconnect.com) has 33 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Heather G.
We have had Abby for a long time now. They help so much to sort our incoming calls. They are attentive and respond to our questions and concerns quickly. Every once in a while they may not get the name of the client that is calling correct, but it is nothing that we cant quickly figure out. Mostly they do a great job answering clients and transferring them to where they need to go byt asking the correct questions.
Annie B.
I have been with Abby for over 3 years. They have provided a first-class and professional image for many customers. If there is ever an issue, Angie is always responsive and helpful! I absolutely love this service!
William I.
What a terrible experience. 1. They billed us for spam calls 2. They billed us for time where the phone is ringing 3. They tried to charge us $300/month to use Google Calendar instead of Calendly 4. They were scheduling appointments with customers in different timezones. 5. They were scheduling appointments with customers for roof estimates without even getting the customers' home address 6. They would put customers on hold for minutes at a time to "talk to the team" but never contact anyone from the team. Super weird 7. The initial sales representative from Abby quoted us something, but during onboarding kept trying to upsell us. 8. They charged us for overage charges when 70% of the minutes were spent on spam calls and the phone ringing. This company is abhorrent. I would avoid it like the plague.
Fred
Unethical company keeps fraudulently charging my credit card after I have requested to cancel multiple times. They refunded the last charge and then I got billed again today. My rep is Katherine Currah and she seems to think that she has the right to not cancel my account just because the thinks she is entitled to try to talk me into staying with the company before she cancels my account. I logged into my account today and my account is still active after canceling two months ago and after having the last charge refunded and telling them to cancel my account multiple times. This is the law straw. I am filing complaints with the BBB, Trust Pilot and the FTC. I am also filing a police reporting, reporting the fraud to the attorney general as well as filing a formal complaint on Katherine Curran with the company. I DO NOT RECOMMEND WORKING WITH THIS UNETHICAL, CRIMINAL COMPANY THAT FRAUDULENTLY CHARGES YOUR CREDIT CARD.
Response from Abby ConnectSep 12, 2024
Dear Fred, we sincerely apologize for the inconvenience and distress our internal billing error has caused you. We never want our customers to feel they are receiving service that is less than excellent. We have refunded you for the two months you were billed incorrectly, as well as an additional three months to compensate for the stress this billing error has caused. Once again, we deeply regret this oversight, as high-quality customer service is extremely important to us at Abby. We hope this resolution makes up for the time and energy you spent correcting this error and helps you feel whole again. We are grateful to have had you as a client. All our best, Abby Connect
Chip H.
I can’t express how happy I am with their team. From Angelica my account manager to the receptionists they are nothing but professional. Always helping me increase my conversions. I’ve tried 3 other services and they are by far the best.
James S.
Abby always strives to do what is best for the client and their clients. The communication line to Abby's management team is very fluid, and changes are met with enthusiasm. They are quite accurate in directing the caller to the correct contact who can help.
Sounds Incredible M.
Our company has been utilizing an answering service since 2010 which has transformed the way we do business. I am SO happy to have found Abby Connect. They are hands down the best answering service I have ever worked with. My account manager Angie is always there to update any last minute changes whether it be for holiday hours or unexpected staff absences. She always gets back to me in a timely manner and makes sure all of our calls are answered professionally. Many of our clients are shocked to find out they even spoke to an answering service because of how well they answer our clients calls and questions. We couldn't imagine doing business without their assistance. They are truly part of our team and help us provide great service to our clients.
Chelsea W.
I have been using Abby for over a year now to handle all of my appointment scheduling. I tried other companies first, and Abby has made it the easiest. Their call centers are in Las Vegas, so there is no language issue when they handle your calls. My CSM on my account, Jovan, has been the literal best.
