Lori
Priscilla Loza was very helpful and…
Priscilla Loza was very helpful and very attentive.

Abby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years. Abby offers virtual receptionists for businesses big and small. Human receptionists are warm and welcoming and trained to represent your business the way you would. Our AI Receptionist is perfect for businesses looking to be more efficient by reducing time spent on the phone.
Abby Connect (abbyconnect.com) has 33 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lori
Priscilla Loza was very helpful and very attentive.
Rebecca
The firm I work for uses Abby Connect for our overflow and after hours calls. From the very beginning they have been great to work with. My Sr CSM Angelica (Angie) Monterossa is wonderful. She is professional, kind and quick to respond. I value the supportive relationship that we have and would highly recommend them!
Zane F.
Working with Angelica has been great. She has been on point since she took over our account. Great communication and always there to help when we need it. Thank you so much Angie!!
Grace
Great company. We've worked with Abby Connect for years now and anytime we've ever needed any help, they have been incredibly responsive and friendly. Just today I was having some trouble viewing our account settings and Priscilla was able to quickly help me out with portal access. Great customer service.
Alberto M.
Abby Connect has been a game changer for our granite countertop business. Their team handles every call professionally and makes sure we never miss an opportunity. Priscilla Loza, our Client Success Manager, has been outstanding to work with. She's always quick to respond, helpful with any questions, and genuinely cares about making sure the service works seamlessly for our business. I highly recommend Abby Connect. They've earned our trust, and we're grateful for the peace of mind they provide.
Tori A.
Abby Connect has been an amazing addition to our business. We first started using Abby during the Covid pandemic when our own staff was stressed, overworked and needed some help with the volume of phone calls we were receiving. The Abby team quickly learned the unique needs of our business and five years later we are still happy with their service. Our business receives calls 24/7, and even in the middle of the night the receptionists are kind and helpful. Over the past several months Pricilla has been the one to answer almost every email I have sent, responding within a short time with concise information and confirmations of our changes. I would recommend Abby to anyone who wants to take some of the load off of their administrative team. Sincerely, Tori Allen Operations Manager Frye Chapel Mortuary & Crematory
Trilogy Fertilization & Weed C.
We've used Abby Connect for about 3 years now and have ZERO complaints! Priscilla Loza, Angelica Monterrosa and the rest of the team over there have been amazing. 10 out of 10 recommend.
Sergio R.
We have been using Abby for about a month, and the quality of the AI receptionist is very good. It took us some time to populate the Q&A for the AI training, but the Abby team stepped up and helped us get everything in place. After starting they have also been very responsive in helping fine tune and solve minor problems.