customer
Bad Return Experience
Ordered "custom" size cradle mattress but it was a disaster--cheap materials, terrible workmanship, wrinkles, gaps, large clunky uneven seams. It didn't match the picture on the site. I asked to return it and was told it was "custom" so no returns. After pursuing this further, they agreed to take it back but I had to pay $13.00 in shipping costs. I also ordered a cradle sheet and they sent the wrong one. I emailed customer service and was told that the sheet sent was correct, but the packaging was wrong. Are you kidding me? Different UPC's, fabric etc. So again, I could return at my expense even though it was an obvious error on aBaby's part. The communication about these issues was slow and difficult. Won't buy from them again.
Response from aBabyDec 10, 2019
Wow. I apologize about your frustrating and unpleasant experience with your order. We hope to service you better in the future. Thank you for shopping with aBaby.