aBabyReviews of ababy.com

Quick ship but mattress was kinda cheap feeling.

I liked that I was able to customize the size of the cradle mattress. However, access to my account was complicated--I had to actually put something in my cart and click through to pay and then log into my account. I am still not able to just log into my account. My account never showed that my items were shipped--always in process. When I called directly the person I spoke to had limited information. My order was placed on February 2. I called on February 13 for an update since nothing seemed accurate on my account page and was told I'd have my items around the end of the week--February 16. My items finally arrived February 24.

I ordered a customized mattress,it wasn't cheap and the mattress arrived with a cut in the plastic cover. I try to reach customer service and they never answer my emails. I wasn't able to sign in to my account to see the status of my order i try to reach costumer service but i never got a replay. It just appear on my door one day.

Wonderful baby products at great prices and very quick delivery!

The finished product was very nice! And I received it before I thought I would.

Very disappointed. Item was received damaged. When I Contacted to return item I was told item was not returnable. Cradle mattress was not stated as non-returnable or as a customized item. To me, customizable doesn’t come with multiple options. Very disappointed!!

Nicki was so helpful with my order(s). I had placed a personalized order on 1/5/23 and found out later that the name was spelled differently. Thinking it was too late to cancel the original order, I placed a second order on 1/19/23 with the correct name. Nicki contacted me because I had indicated that the order was a gift and it was being sent to my home address. I thanked her for catching my mistake, gave her the correct address and mentioned the problem with my original order. Nicki not only got my original order cancelled, but, since I had mentioned the mistake with the original order in my gift message, she let me change that too. Her attention to detail was impressive and customer service was outstanding!

Never received order, never received response on when someone to would call to receive payment.