Aaron'sReviews of aarons.com

They were very professional

My experience with Aaron’s was extremely negative, and I cannot recommend the company for any reason. I was sold defective equipment, and instead of resolving the issue responsibly, Aaron’s attempted to push that defective device back onto me multiple times. This resulted in unnecessary stress, loss of time, and financial impact on my end. I completed my payments in full, yet I was left without a working product and without support. I was forced into court over a device that Aaron’s kept, along with my money. I lost time, money, and any remaining respect I had for the company. It is unreasonable to request a positive opinion or recommendation when the company retained both the payment and the defective equipment. This experience demonstrated a lack of accountability, customer care, and integrity. Based on the circumstances, I am requesting a full refund for the defective equipment. This is the appropriate resolution considering the product failure, the mishandling of my case, and the financial and personal inconvenience caused. This is my honest opinion of my experience with Aaron’s.

My husband and I had an extremely disappointing experience at the Aaron’s Rent‑to‑Own location in Porter, Texas. The General Manager, Noel Sterna, spoke to us in a rude, disrespectful, and loud tone, which is completely unacceptable for someone in a leadership position. We rented a lawn tractor two weeks prior and paid $1,081.00. We were told the tractor had been repaired, but it was not fixed. When we decided we no longer wanted the tractor due to the unresolved issue, Noel initially stated that the money we paid could be applied toward another item. Other customer service personnel also confirmed this, but Noel later changed her mind and claimed that “wrong information” had been given to us. I explained that it was not our fault that her own employees — including herself — provided incorrect information. During the conversation, Noel went as far as to insult my husband, accusing him of breaking the tractor on purpose. This accusation was offensive and completely unreasonable. We explained that we needed the tractor and were prepared to pay it off “same as cash” in four payments, exactly as Maria, another employee, had explained to us. Noel then stated that Maria had also given us “wrong information” and that this was not how their program worked. Because of all this misinformation, inconsistency, and unprofessional behavior, we ended up losing $1,081.00 in less than a month — money paid for a product that was never repaired and for which we were denied the option to transfer our payment toward another item, despite being told multiple times that we could. The disrespect, confusion, and lack of accountability we experienced at this location are unacceptable. Customers should never be blamed for the mistakes of employees, nor should they be spoken to in a rude or accusatory manner. This situation has left us extremely disappointed and concerned about the professionalism and integrity of this store.

I've rented two items from Aaron so far which I don't plan on returning I plan on paying it off I absolutely love their two delivery drivers because you know I don't live in a mansion and people can be judgmental and these two guys don't give off that judgmental attitude at all they're friendly they make you feel comfortable, I rented a combo washer and yes, they do take a little bit longer to dry and wash clothes, but I think they clean better and then you don't have the heat from a standard dryer destroying all your clothes so the extra time to dry it to me is worth it The second item I rented was the couch that has the dual recliner in it and yeah, I absolutely love it My credit sucks right now So yeah, I'm probably paying more for it than what it's actually worth but my peace of mind and comfort it's worth it to me And at least it's covered for two years. I've never had a problem with their customer service reps if I've had to reschedule a payment So so far, my experience with them has been nothing but pleasant and helpful and yeah, some of the items probably are more than what you would pay for retail But it's also rent to own so you're gonna pay more for that in case you return something in shitty condition I'm just more grateful for the fact that I can actually finance a washer and a couch whereas a standard Lowe's credit card or whatever I wouldn't be approved for You gotta take the good with the bad They say two things are certain in life, death, and taxes For me, I say three things are certain in life Interest, taxes, and death For me interest and paying more for things right now it's just something I have to deal with Their delivery drivers are here just around the timeframe. They say they're gonna be never had a problem with delivery.

My third time's buy bed from Arron rental.. found bed bug in mattress

They are great and honest Business.

I have been a satisfied Aarons customer for over 1 year. A special thanks to both Carlos and Alex for all your constant assistance & patience . Both men are extremely helpful and provide excellent customer service. Appreciate the Tamarac location staff!!!

Do not rent from them, u can quit paying and they won't pick up . I told them June 21st to pick up there used washer and dryer they didn't even come til august 4th, then they still didn't take it.bsoif u quit paying if it's used they won't pick up