AadvantagehotelsReviews of aadvantagehotels.com

Customer service is just awful. Emails are never responded to. It took three phone calls - each over 15 minutes and the issue still not handled. Booking.com is the parent - I cannot imagine they would tolerate such bad service. THis is also a huge disservice to the AA brand

I found the Concierge personnel to be fantastic. Apologetic, understanding, and professional however absolutely unable to assist with arrival issues. This is a third party booking service and the hassels do not amount to the points you "think" you'll earn. Not to mention if you use this website you need to scroll each area of the website and pay attention to property details. I secured a non-refundable reservation at a hotel under construction because I failed to scroll to "Property Details." In the future I will only deal with hotels directly who disclose details up front and in plain sight on their website. Such a major renovation should appear on the first page of a booking.

Imagine, if you will, a loyalty program that promises miles for your stay, only to deliver confusion, frustration, and disappearing rewards instead. This has been my reality for the past 18 months with AAdvantage Hotels. At first, it was just a few odd discrepancies—miles advertised as 15,000, only to shrink to 1,500 by the time I clicked "book." But, oh, it didn’t stop there! The price changed, the miles changed, and sometimes the offer just vanished altogether. Every time I thought I was close to booking, the numbers would shift again like a magician’s sleight of hand. "Great news!" they said—"the price dropped by $20!" But with it came a 10x reduction in miles. How generous. For 18 months, I’ve been stuck in this bizarre loop, being advised to clear my cache, use different browsers, or just keep checking back. Meanwhile, AAdvantage's value has dropped faster than my trust in this platform, especially since the transition to Rocket. Once a decent program, now a shadow of its former self. The best part? Although the frequency of my use has dropped dramatically since that transition, and while I will continue to use it on the occasion that the value of miles offered justifies the additional cost for a booking, it seems apparent that the frequency of those occasions is diminishing. It’s a great way to feel like you're being taken for a ride, but with fewer miles to show for it. Rating: 1/5 – If you enjoy the thrill of watching your miles disappear, this is the program for you.

Do not book through AAdvantage! Always book through the official hotel website. I found my hotel through AAdvantage and paid the full amount, however, AAdvantage uses Agoda as their booking partner and either one of them haven’t sent the full amount to the hotel and it ended up screwing up my reservation! Hence, I was charged $203 to cover up the amount which I was told will be reimbursed .One month later, I am still on call with the hotel and AAdvantage to get my money back because they keep requesting an official bank statement showing the charge. My bank statement hasn’t closed yet and they would not accept a screenshot of the transaction, neither do they accept the hotels official receipt!!! Will never be their customer again!!

Worst prepaid reservation experience ever. Don't be fooled by the assumption thar you can trust them because they are part of American Airlines unless you want to learn the hard way like I did. While your confirmation says American, the reservation booking is outsourced and the agency has zero customer service when they've failed to do your prepaid reservation correctly. I was stranded out of state and ended up paying double the cost just to have a place to sleep. American should be ashamed of the way its customers are treated by its 3rd party vendors. Also, shame on American for failing to disclose to its customers that we are not dealing with a reputable vendor. All efforts to get refunded have failed. If you take a chance and use them, do not prepay.

I planned a great vacation and booked AAdvantage hotel through the AA.com website months ago. 10 days before my travel I called the Hilton hotel and they did not even have any reservation. They ruined our vacation; they could not confirm our booking and the booking was listed as non-cancellable. Spent hours on the phone. This website seems to drop the ball on some bookings makes AA look really bad. At the very least make sure to call the hotel and check that your booking has indeed been made since you might find (like me) that there is no booking made due to some glitch or some long list of excuses that were made to me. Lots of stress !

***This site is a scam*** Out of 4 reservations, they only actually made 1. DO NOT USE THIS SITE!!!!!!!

My experience was absolutely horrible and I am an Executive Platinum member in the AADVANTAGE program. I booked a hotel with this group. Got to Santiago, Chile, and the hotel did not have my reservation. I called the customer service department in the Philippines. A disaster. Could not help me. So the hotel felt sorry for me and sold me a one night stay. Then the next day, the hotel front desk manager told me they would honor my booking. Then Aadvantage hotels never gave me my mileage points for the booking claiming the hotel canceled the booking and took my money directly for the commission savings. So unprofessional. Do not book hotels through these people, They are terrible, do not help you and do not honor their commitments.