AadvantagehotelsReviews of aadvantagehotels.com

I booked a hotel through the American Airlines Hotels website at a reasonable rate and paid in advance. When I contacted the hotel to confirm the reservation, they told me they had no record of it. After calling AA Hotels customer service, I was told the listing on their site was incorrect and that the rate I booked actually belonged to a different hotel. I’ve never experienced anything like this before with a major travel platform. While I did receive a refund, the situation caused unnecessary stress, and time spent on multiple calls. I was offered only a $20 credit, which didn’t feel like adequate compensation given the inconvenience and the fact that the issue was entirely due to an inaccurate listing.

Government shut down and cxl flight, AA Advantage does not refund. SO much for being Platinum Pro. Will go back to just booking hotels directly. Found the hotel and AA Advanatge totally not helpful. Hilton Property.

Hotel listings are not vetted for accuracy or comfort. Booked a suite with the understanding it was a 3-star Comfort Inn. The hotel was taken over by a small hotel group and it is at best a 1-star. No phones in the suites, beat down sofa beds, the mattress is worn down, towels were dingy, the suites have unsecured glass tops on the tables, the floors are dingy, and room smells musky.

I booked through ADDvantage Hotels and paid extra to have breakfast included. When I arrived at the hotel, I was shocked to discover that breakfast was already included for all guests — meaning I had paid an unnecessary additional fee. I contacted ADDvantage Hotels to ask for a refund or at least an explanation. They confirmed that breakfast was indeed included but refused to take responsibility, saying that because they are a “third-party website,” they couldn’t do anything about it. That explanation makes absolutely no sense — they are the ones who charged me the extra amount. The hotel itself confirmed that everyone receives free breakfast and that this charge shouldn’t have existed at all. Despite all this, ADDvantage Hotels continues to deny any accountability. This experience has been incredibly frustrating and feels deceptive. Be aware that ADDvantage Hotels may charge extra for services already included in your booking. I would strongly recommend booking directly with the hotel or using a more transparent platform.

Worst experience 2nd time. They have nightmare hotel recommendations and will be charge in full. i walked out since the room is filthy and noisy aircondition. disputed with the credit card ( CITI ADVANTAGE - American Airlines) for the remaining days credit and they denied. $1500 for 14 hours stay at the Even hotel Brooklyn.

Every. Single. Time. This site absolutely SUCKS. Every single time I have tried to book a reservation, it spins around and says "no longer available". Their customer service is HORRIBLE and their "concierge" is an absolute joke. Worst travel booking site ever. The ONLY reason I have tried to use them is to build the increasingly impossible to get "Loyalty" points with American .. another joke. That airline is racing to the bottom. Worst service I have ever had. Meanwhile, ever since Rocketmiles sold off their business to these worthless hacks at Aadvantage hotels it has been a nightmare. Find another way to get miles. Don't give a dime to this horrible consolidator. Shame on you American Airlines. Associated with this failed company

I really thought because I am a faithful AA flyer and member and buy and use anything that will gain me points. That their own program would be the best for booking a hotel. NOT!!!!!! Booked a few months prior to reservation and when it was time it was gone. No email, reminders and nothing on the site itself. Booked it again to find out that it was double booked. Asked for refund for original one and they told me that hotel would charge me a nights fee for cancellation I told them I had already talked with owner of hotel and they wouldn’t charge me. They insisted that they did after putting me on a fake hold to have this conversation with the owner of which I was with at the time. I confirmed that they were talking to .hidden name.. and they said yes. LIARS!!!!! Trying to make the hotel look bad and not willing to work with me. When it’s AAhotels wanting their money for their mistake!!! Lying greedy company should be ashamed!! And tbh. Thinking now to switch to delta card and give them all my business just because. Don’t fall for all their scamming processes!!

DO NOT USE. Booked with them, they never sent the reservation to the hotel and then told me it’s nonrefundable. I had to book with the hotel as well and now they have been jerking me around for over a month while I try to get my money back. Horrible horrible business practice, terrible customer service full of overseas tellers that hardly comprehend English. I moved my whole business account and going to delta now. STAY AWAY PLEASE.