Deborah
Lack of customer support
First hotel booked, never received my points. Second hotel booked, received my points but the hotel, even after I told them it was a prepaid reservation, charged my cc for a different amount than what I was originally charged by Aadvantagehotels. Told the hotel before I checked out and they agreed to credit me but never did. Because it was a different amount, it wasn’t a simple dispute with the cc company. Ended up getting AAdvantage hotels support involved which they were helpful at first but once they couldn’t get anywhere, dropped it like a hot potato. Won’t use them again. Not worth the trouble!