AadvantagehotelsReviews of aadvantagehotels.com

it is a total scam. class action lawsuit. they have no way to refund money, no customer service, and leave you high and dry on any reservations. take your money and thats it. AA outsources to Booking.com, its a catastrophe

I arrived at the hotel and immediately noticed that the toilet didn't flush. Reported it, went out, and came back to a note indicating that they had made a temporary repair. Well I got two flushes out of it before it broke again. Air conditioning was also out. I reported it to Aadvantage Hotesl/Rocket Travel immediately and they got back four days later with nothing more than an apology. Avoid. And skip the whole Aadvantage program.

This company is a scam — never book with them. My situation: American Airlines canceled my flight to the city where I had booked a hotel for later that day. As soon as I got notice, I canceled the hotel reservation and provided the flight cancellation notice. I received a confirmation that my reservation was canceled with the note that they would “request” a refund. A week passed and I heard nothing. I then called them. I waited on the phone while a customer service rep called the actual hotel. They disconnected me while on hold. Eventually they called me back and told me that the hotel had denied the refund request. That same day I called the hotel myself. They asked me to provide proof of the canceled flight and reservation, which I did. They told me that they were happy to refund the booking and that I should see the credit in 1-2 days. I called AAdvantage back to tell them, since they were now an obstacle standing between me and my refund. They put me on the phone with a ‘supervisor’ who did not listen to what I was saying but only wanted to run me through a script about how all they could do was request a refund. I told her that the hotel had agreed to a refund, that I would appreciate it if she would process that when it came through in 1-2 days, and that if she didn’t I would dispute the charge with my credit card as a service I never received. A week later I received another message from AAdvantage with the same language about the request for a refund being denied. My best guess is that this company just serves to act as a ‘buffer’ in cases like this between consumers and the actual service providers. They are betting that the frustration and extra hassle will be enough for most consumers to walk away. Do yourself a favor: stay away before you find yourself in that situation.

My husband and I took our son for his graduation from college to Italy We thought that American Airlines advantage hotels from Rocket would be most reputable! Completely opposite Horrible customer service on their site Dishonest reviews and stars for hotels Up charges for the same hotels on other sites Terrible condition rooms Awful views in Venice we payed $600 for the night and had views to a wall outside our room Also, American Airlines Barclays card does not care If you you dispute they tell you to deal with hotel Please don’t use these services if you would like to travel in Europe

they don't translate from Japanese very well so when you book hotels in Japan on AA hotels you're not necessarily going to get what you booked and then you'll just get an AI person telling you we're sorry. They really need to correct this

Booked a total false advertising scam. Every call to customer service goes to off-shore rep who helps Zero. They will not refund and will not transfer to a supervisor or anyone in the US. DO NOT USE AAdvantage Hotels. Horrible experience. I’m out over $300 For 2 rooms booked at a hotel that does not even appear on Google Maps.

horrible company. they advertise 24/7 customer service coverage for urgent issues. two full days later their service team hasn't addressed the urgent issue i reported monday night. a sequence of failures by their system and multiple reps over email and phone resulted in me stuck at 2am without a hotel despite engaging them around 10pm. All offshore people with no apparent ability to address issues and who are freely making up stories about the reasons why problems are occurring and promising escalations and responses that never happen. Maybe one of these days the manager escalation that was promised will happen and my issue will be addressed. not that it will be any help at this point.

Absolutely agree with other reviewers here. These people are a scam - is it "Aadvantage" or "Rocket" whatever, they don't know who they represent -- not a professional organization and you should not ever pay money or trust them whatsoever. The people on the other end of the line sound like they may be human trafficked. They cannot speak English other than parroted customer service jargon. Very very bad. My money spent with AAdvantage / Rocket or whoever it is - it is gone.