AadvantagehotelsReviews of aadvantagehotels.com

I mistakenly booked a hotel through Aadvantagehotels, because I was flying on American Airlines. AA had a major delay going to Chicago so our next flight got delayed until the next morning. I called the Hotel at my destination right away and canceled, letting them know of the circumstances and they said I would not be charged. After a month of emails and "we are working on it" I was told I can get half of my money back. Today I got an email stating I get nothing back. Do not book any hotels through this site, horrible business practices!

Title: Don't book hotels through AA Vacations — no help when things go wrong I booked my hotel (Domine) through American Airlines Vacations, thinking it would be safer than booking directly. It wasn't. The hotel was a disaster. The toilet didn't work when I checked in, and I woke up the next morning with bug bites all over me from the bed. I have photos of the rashes, the bed, and the broken toilet. I expected AA Vacations to step in since they're the ones who sold me the booking. Instead, I've been completely on my own. My emails get no response. When I call, I'm kept on hold for long stretches and then disconnected, and this has happened several times. Nobody has offered a refund, an apology, or even a case update. The whole point of booking through a company like this is that they're supposed to have your back if something goes wrong. They don't. Once they have your money, you're on your own. My advice: book directly with the hotel or use a platform that actually answers the phone. I won't be using AA Vacations again, and I wouldn't recommend them to anyone.

I have to admit it was comforting reading the other reviews for AAdvantage Hotels -- I wasn't the only person screwed by them! I usually book hotels direct or through American Express but decided to try out booking through AAdvantage this time to collect AA points. I was charged almost $1000 a night for a hotel in Manhattan (a typical price for me staying in Manhattan, so I thought I knew what to expect). The hotel, once inside, could easily have been mistaken for a roadside Motel 6. I would not have paid $200 a night for this room. It was dank, dark, small, outdated everything, threadbare, a total disaster. AAdvantage would not refund anything, even though I suspect they were getting a cut of the price I paid (when I looked at the hotel website directly the room I had was offered at 60% of the rate I paid -- still overpriced, but at least directionally closer to its value). AAdvantage is nothing like American Express -- they are not to be trusted, are actually trying to con you, and will not do the right thing when something goes wrong. Stay away!

Do not use this feature on american airlines advantage site. I gave 2 days notice that I was canceling and my airfare was reimbursed but I was harrassed by the hotels booking feature about why I cancelled and wanting documentation.. If I had booked these reservations through Hilton's website I never would have had this problem with 2 days notice

They mailed me a confirmation code, but when I got to the hotel there was no reservation. American Airlines said it was “a glitch” with their booking agent (apparently booking/com) and even though they sent me a confirmation code, there was no confirmation or booking. AVOID THEM!!!’

I tried to get a refund on my hotel rez because my flight was delayed so I didn't make my connecting flight so won't be able to stay at the hotel guy has me on hold for 45 min says he's gotta call hotel oh they don't answer he says,well I called the hotel they answered and cancelled the rez no problem in 30 seconds not 45 min,I will never use this site again and I will tell everyone what a rip off the site is and will report m to BBB and the feds this is ridiculous they keep your money because a flight was cancelled! RIP OFF and SCAMMERS PERIOD! DONT EVER USE THR SITE!

This past weekend we stayed at the “Paradise” Plaza Inn. We booked our trip on American Airlines app for Hotels using AA miles. We checked in on Sunday for a 3 night getaway. Our first impression was nice location! Unfortunately, that’s where the nice part ended and the OMG run for the hills began. I was immediately charged for parking, that wasn’t mentioned when booking the room. Then the lot was full and we needed to park across the street and down the block. We unload our stuff get in the elevator and it stops working. We are stuck on the 3rd floor. We couldn’t go any further. We needed to go back to the ground floor and into another elevator. We get of the elevator and the AC in the 8th floor hallway doesn’t work, the high temperature really accentuates the intense stench of weed, it was over baring! The hallway carpets were stained everywhere, it looked like there were blood spilled and the carpet was bleached with Clorox. There are large white stains everywhere. When we get to our room and the key doesn’t open the door, we need to navigate the one working elevator back to the front desk. we are told to “try lifting the handle up” some of the doors work that way. we go back to the room and realize the door handle was installed incorrectly and needs to be used in an upward fashion. Immediately walk into the room and the smell of weed is worse than in the hallway, didn’t think that was possible, we were wrong. The beds were ok, the TV worked fine. The sliding door handle was broken, there were 3 outlets without screws keeping them attached to the wall. They would spark when used and pulling the plug out. The shower pressure was nonexistent due to the hard water blocking the shower head from working. The whirlpool tub was filled with stains from mold and looked like it hadn’t been cleaned in yrs. We did our best to manage through the stay but left a day early. This hotel is far from “Paradise” I would avoid at all costs! I contacted American Aiines advantage hotels for a refund of the 1 unused night. The didn’t help and said I need pictures and videos, I told the Melanie at the front desk & WE LEFT EARLY!! What else do you need!? Terrible customer service

If I had the option, I would have given them a zero-star review. I’ve had previous issues with American Hotels, such as them not having my reservation and forcing me to move to another hotel. This time, my problem was with their website. I was ready to complete the reservation and pressed “complete,” but it said the reservation didn’t go through. I clicked again, and this time it did go through, but now I had two reservations. Since the reservations were non-refundable, I couldn’t cancel them. I spent an hour talking to the customer service representative and then called the hotel to see if they could cancel the reservation and refund me. From now on, I’m going directly to the hotel.