A1 SolarStoreReviews of a1solarstore.com

I really wouldn't even give them 1star. Couldn't get a estimate on a off grid solar system to purchase. What makes this a1? Best thing is I found what I was wanting the estimate for at signature solar. Pass the word

We ordered 6 solar panels with shipping the cost was over $1600 but they NEVER shipped the order. They have our money but we have nothing. After one month of waiting we canceled the order and that day they "say" they shipped. By this time we had already ordered panels from another company. They never refunded our money and we never got the panels so we are out over $1681. Every thing we tried to do to get them to refund or resend the no longer needed panels was useless. I will revise this feedback if they refund or ship.

The Tech support was able to help guide me toward what I needed and helped me pick out the correct set of pannels and add ons for my needs.

Very Frustrated with their customer response. I initially requested a quote starting 3 weeks ago. It was a few days but they responded. I asked them to make some quantity changes in the quote. So things were good. The new quote was exactly what I want. The problem is their checkout system. It shows you can use a CC , Paypal, Paypal credit, or direct wire to company. But when you try and do the checkout it never works. Now they want me to do a wire transfer. The problem is I have no way to protect myself if they do not come through. I did call and leave messages, emailed them. After seeing the review on the NJ warehouse, which is the location I would have to pickup the system. I guess I'll continue looking.

I did business with A1 about half a year ago (it’s september 22 atm) when I needed panels for my home in Phoenix. I took Panasonic, if anyone’s wondering. The system’s doing great, and I think I got really lucky with my installer and the shop as well. If I recall correctly, my order was indeed processed in 24h as promised, delivery took a bit longer than expected but it wasn’t a big deal, these were busy days for fedex. panels were in good shape. I myself checked them thoroughly.

I had panel damage, sent them notification and pictures as requested months ago, but nothing was done I've paid and still waiting for panels. I also was invoiced and paid for shipping, but the shipper also requested shipping payment. more money A1 solar pocketed, my advice don't do business with A1 solar.

Please forward to management. A1solarstore's pickup procedure from the NJ warehouse is utterly broken, designed to keep customers away with no concern about whether they ever get their order. I placed an order for a panel on Thurs, and waited 2 business days as requested, waiting for a notification that it was ready for pickup. Which never came. After 4 business days I started calling and emailing. No one picked up email either, or called back from messages left. Finally today, by calling at 10:01, someone actually answered. Amazing! But he said that it wasn't ready, and would not be until I scheduled a pickup time at least 48 hours from then with him. He claimed that they had tried to call and not gotten an answer, which is possible given all the spammers who have our number. No email was ever sent, even after he confirmed a pickup time and promised to send one. In other words, it's not 2 business days from when you place your order. It's 2 business days from when someone actually talks to you on the phone to schedule your pickup. If they never actually talk to you on the phone, then your order is never ready, and presumably the company pockets the money paid without ever having to give you your panels or whatever. This is beyond ridiculous, it verges on fraudulent. By comparison, the largest solar distributer warehouse in MD has no advanced ordering needed at all, let alone this kind of pickup racket designed to keep customers away from staff. Unfortunately, they don't have the bifacial panels I need, so I had to order from you. Never again.. Please fix this asap for future customers, and see if you can actually install any sense of customer responsibility in your NJ warehouse staff. And of course, your web page contact form where I tried to post this initially is broken as well. And solar at aisolarstore.com will probably throw it away also unread, to ensure that no customer contact mechanism actually works. Sheesh. Dan

Fantastic company. Everything went smooth and the shipped was fast. The customer service was great.