9amHealthReviews of 9am.health

This service is difficult to deal with it best as they want you to speak with an AI assistant, whose results are questionable and best even when asking to get a case escalated. I have also found that when calling into the 800 number and speaking with someone it seems that there is confusion about previous conversations and we can’t seem to get things handled efficiently. For me, it would be better just to deal with my general practitioner for the medication as he knows my health better than they do.

My company Amazon uses 9am Health and 9am Health won't return any of my emails requesting info for the criteria for therapy and I've been disconnected a couple times and that being said the persons I got through to just knew how to read a script and tried to have me get the info from 9am Health from Amazon and or my Blue Cross insurance who instructed me to contact 9am health. The time I have already spent trying to makes trying to use 9am health to expensive to use even through my insurance I work 40 hours a week at Amazon and I've already spent 4 hours this week trying to ask 9am Health for criteria info and have gotten no where at all.

I was seeing a real doctor who could take my blood pressure listen to my heart etc. now have been forced into 9 am health for weight loss meds…. Spoke to their doctor for less than 5 minutes then sent my prescription for 1 month of meds not 3 or 4 which is what my Doctor of over 20 years had done. Now time for refill I have jumped through all the hoops and crickets! Stuck with AI Sophie and have been promised a real person 3 times now and nothing! Most horrible experience ever!!!!

This entire app is a half built, rushed, outsourced, AI money grab that promises employers reduced costs while rationing out your medication. They become a middleman who cuts out your doctor. They do not fill medication on time. Their customer support is absolutely terrible in the worst ways: automated responses, multiple reps replying with pre-written scripts to find ways to blame you for their failings. It’s endless delays and you can’t get anyone to actually do anything. The service is 100000% unnecessary with “modules” that are the most basic health and nutrition information. You have to jump through hoops each month before they give you your next months dosage and they absolutely do not care at all if you get it on time. Leading to GI issues because dosage falls off and then you get back on it late. It’s dystopian and it’s dangerous. It needs to be stopped immediately.

I did not choose to use 9amHealth. My health insurance required me to enroll in order to continue coverage for a medication I have successfully taken under the care of my own physician for well over a year. My biggest concern is not the telehealth model itself. Telehealth can be a valuable option for many people. My concern is being required to leave the physician who knows my medical history and instead work through a separate system for one specific prescription. The transition has been frustrating. I experienced confusion regarding my prescription and pharmacy, received conflicting information from different sources, and spent significant time trying to get answers. While the representatives I spoke with were polite and tried to help, the overall process felt disorganized and created unnecessary stress. More importantly, I don’t believe patients with established physicians should be forced into a single telehealth pathway to maintain insurance coverage. There should be an option for qualified treating physicians to continue managing these medications under the same clinical standards. I hope the process improves for future patients, but based on my experience, this has reduced not improved my confidence in the continuity of my care.

I would give them a zero if I could. I joined last Friday of no choice of my own. It was required by my insurance. It has been 3 days of confusion over my prescription and a lot of waiting for chat and a live person to get back with me. My prescription was sent by a doctor I have had zero communication with to a self-pay pharmacy that apparently handles Medicare patients and I’m not even old enough to be on Medicare. The pharmacy keeps texting me saying my prescription is ready to refill, but when I called I was told they didn’t even have my prescription. I did talk to someone at 9am and they claimed they had never heard of the pharmacy that was texting and emailing me. They also said my prescription would be sent to CVS as I requested. I informed them I had not provided a pharmacy because I was not asked for my pharmacy information when I joined. Come to find out my prescription was going to a pharmacy in California and I live in Georgia. The person I spoke with was kind enough to walk me through correcting the pharmacy error. I was also scheduled to receive a vial of medicine with regular syringes rather then the pen I have been taking for the past year and a half. I finally got that straightened out. One of my chat conversations confirmed that a doctor from 9am did indeed sent my prescription to the self-pay pharmacy. That has since been canceled. I’m still waiting to find out why my information has been shared with the wrong pharmacy by a doctor I have never even talked to or communicated with which is very alarming to me. I’m still waiting for someone to explain all these mistakes since my case was supposedly escalated to management last Friday, but no one from management has contacted me. I will have to just wait and see how this all plays out because I have no choice. Your AI generated response is not helpful. I have been on my medication for over a year that my doctor has been monitoring the entire time. You don’t know more about my health and medical needs than my doctors. The whole point of having a primary care physician is to be able to go to one doctor for your needs and they can refer you to specialists as needed. I do not see the need to be forced to deal with strangers for one prescription and so far this has not been a good experience due to all the errors you all have made. SCARY is the word that comes to mind that my health and privacy is now in your hands.

Working with this organization has been a nightmare. It is overly generous to say their communication is poor. Its difficult to get in contact with a real human. When you do, they do not respond promptly. And, when they do respond, they will ignore questions, requests, or concerns. Insurance requires ysing 9am Health. In the 2 months since joining, I have not been connected with a medical provider despite numerous requests. This is a major red flag considering that insurance made them my sole provider. Moreover, there are elements of their program that promote disordered eating. (Ex. Taking a picture of your meal to receive feedback from the app.) I have asked what their evidence-based model their program is based on, and it appears there is not one. According to a licensed counselor treating eating disorders, this program promotes punishment and weight loss over healthy lifestyle. They use their program (auto-connected scale, taking pictures of meals, etc) to deny or revoke your prescription, if you don't make consistent or make enough progress.

Every month it’s something different. You literally have to jump through 12 hoops to receive the medication your ACTUAL DOCTOR said you need!!!!! Then, they have the nerve to say that being an employee of the state is the reasoning behind their ridiculous requirements. No I’m sure they did not know that people would need to nearly quit working to fulfill the requirements demand by this company! And on top of that the price of said medication went from $25 to $500. The poor people working the phones are extremely nice but literally can’t help with anything!