8x8Reviews of 8x8.com

We tried to cancel via support chat, via email several times, despite that they have not gotten back to us for weeks and weeks, and they want to keep charging us. The online chat doesn't let you talk to any human and they don't get back to our emails. The software itself was fine enough but until this is resolved sadly we must leave a one start, what a waste.

BEWARE! This company continues to charge customers even after cancellation requests have been made. In our experience, they kept billing our credit card despite repeated attempts to cancel the service. We have been trying to terminate our account for over six months and have received nothing but delays, excuses, and poor customer service. The cancellation process has been extremely frustrating, and getting a clear resolution has been nearly impossible. We strongly advise anyone considering this company to proceed with caution and carefully monitor their billing statements. We are preparing to report this company to the appropriate regulatory authorities due to these ongoing issues. Based on our experience, this has been one of the worst customer service experiences we have encountered. DO NOT SIGN UP unless you are prepared for significant difficulties if you ever decide to cancel. If you'd like it to sound more professional, more aggressive, or more suitable for a public review site like Google Reviews or Trustpilot, I can revise it further.

before of this. They rip off your money inspite of cancellation and even you chagne your credit card, they keep ripping off your credit cards. they are operating from some other countries. so basically, they hack your credit cards or accounts and keep charging. I will be reporting about this illegitimate company to FCA(Federal Communications Agency). This is very dangerous company to the nation. I am one of the viticims of the company

After almost ten years of using 8x8 my company had decided to leave and move to another service. The porting service worked well, the cancellation request has been an ongoing saga for five months for myself and a few months prior to that for my office manager. The website says to email my rep. to cancel the service, which we started doing in Q3 of 2025. However, the rep. takes days if not a week to reply to any email, I've ever sent him for cancellation and when he finally did reply, it was to use the website, which told me to reach back out to him. I would also point out that there is no clear cancellation option on the case opening system in 8x8 support. This is obviously 8x8's deceptive business practice to string subscribers along near the end of their contract to force a renewal so they can tack on an extra year of invoices. Due to the unclear and deceptive nature of the cancellation process creating delays and causing the automatic renewal, I don't believe we should pay any continued subscription, let alone nine months. Furthermore, the invoice for nine months isn't even broken down but sent in a lump sum of $60,390. I'm willing to pay an extra month or even 90 days, but 9 months is unreasonable when there are so many hurdles to cancellation forcing the renewal.

After more than 10 years as an 8x8 customer, my experience trying to cancel service has been extremely disappointing. On May 5, 2026, I submitted a formal cancellation request, which 8x8 acknowledged and logged under a case number. What followed was weeks of conflicting and contradictory information from multiple representatives. At various points I was told: My cancellation was accepted. My service would terminate on June 5, 2026. I owed a $6,729 early termination fee. No early termination fee would apply. My cancellation would be moved to October 2026. A 50% discounted termination fee was available. The only signed agreement 8x8 was able to provide was an original 36-month contract from 2015 that expired in 2018. Despite repeated requests, no separately signed renewal agreement was ever provided. The matter eventually escalated to a BBB complaint and was later referred by 8x8 to its Legal Department for review. Despite acknowledging the dispute and ongoing review, additional charges continued to be processed. What should have been a straightforward cancellation became a lengthy dispute involving multiple departments, inconsistent answers, and significant time spent trying to resolve the issue. My advice to any business considering 8x8 is simple: Look elsewhere Based on my experience, I cannot recommend 8x8.

I think this company is ripping me off. I can't believe that despite having deceived me—yes, literally, the salesman Joe deceived me from the very beginning, telling me the service was suitable for my situation—I only realized after receiving the money that it was all a scam to earn his commission. Now, he's only processed a refund of $0.83, not returning the $25 fee I paid for a service that was completely useless and that I didn't even use. I'm going to leave you negative reviews; I think this company is a total scam.

I have been a 8x8 customer for nearly 15 years and stood with them during their growth. Service quality has always been good but service plan have always been confusing as they created new programs along the way. They automatically migrated us to the change in programs during the years. Communication was fair at best. Once confronted with overbilling issues last fall they said we had to wait for January contract renewal to make plan change take effect. When January came no change as discussed and now they claim that the contract auto-renewed and its in effect for another year. Spoke to numerous team members who seem just to repeat a script on how they want to be helpful but can not. So disappointing how they make it difficult to accomplish plan changes. I highly recommend finding another provider.

easy to use .