7th AvenueReviews of 7thavenue.co

OMAR and CAMARILLO This review is solely based on my delivery/assembly experience, and not on the couch. Unfortunately I am returning the couch back due to a few issues - low back, keep running into the base box of the couch, a little too soft in terms of firmness of the couch. However, Omar and Camarillo should receive 5 star high praises for their professionalism, efficiency, and quality of work. Thank you 7th Ave for hiring such proficient guys to get the work done in an impeccable manner.

I ordered the 2-seat sofa with an ottoman extra depth. The ottoman arrived broken. The customer service person made a video call and was able to find out what the issue was. They said they would let me know what to do with the broken piece ASAP but was not told what to do even after 24 hours. The quality seems to be lacking. I just bought it yesterday, so I am contemplating returning it within the available return period due to poor quality. I saw a rip in the fabric as well. The design decision to include the fabric to cover the holes that are needed to join with the screws and how hard it was to find and do the assembly itself, I don't think in good conscience I could recommend it to anyone. The customer care is awesome and was very helpful but after seeing the quality of the fabric and materials it is made with, I would not recommend it.

What a pleasant experience! The delivery team was superb they arrived on time, and were so flexible (our landlords had scheduled a tree trimming service unbeknownst to us), but that luckily didn't stop the delivery! The team was friendly and put together the sofa efficiently, I definitely would recommend 7th Avenue sofas!

Excellent customer service - there was an issue with the base of one of the sectionals, they sent a replacement that same day and didn't require us to return the damaged piece which would have taken a lot of time and effort, given the size of the piece. Extremely friendly and responsive customer service, a couple of weeks after our purchase they launched a 10% of sale on all products, I gave them a call and they retroactively applied the discount to our order, so we should receive the refund in a couple of days!

The customer service from 7th Avenue has been great From Patricia at the San Francisco showroom, to Drew and Shay, from online customer service. Interactions are always pleasant and responses are always quick.

The couch was great at first but 8 months later the cushions slant downwards and are super uncomfortable. We got the natural white and dirt settles in the seams and is impossible to get out. So it hasn’t even been a year and it looks dirty, dingy, and is super uncomfortable. At over $5000 I wish I had returned it.

I wanted to express my heartfelt appreciation for the exceptional customer service provided by Drew and Logun at 7th Avenue. From promptly scheduling our sofa delivery to patiently addressing all inquiries, they exemplified professionalism and dedication. Logun's proactive and attentive service truly stood out, going above and beyond to ensure our satisfaction. Thanks to Drew and Logun's efforts, we're committed to continuing our patronage with 7th Avenue. Please convey our gratitude to Drew and Logun for their outstanding service, which sets a high standard for excellence.

Logun from the support team was great and professional while also providing a resolution to my inquiry. Not only am I happy with the couch but even happier about the service.