5MinSkinReviews of 5minskin.com

My purchase had been unopened and put in a closet…forgotten. I recently found it; opened it; and read the instructions manual. That’s when I realized I couldn’t use this product due to medical conditions. I contacted Customer Service. I was beyond impressed and pleased with the kind and understanding response I was given. Truly my nicest Customer Service experience ever!

I ordered the Sculpt 2.0 IPL device on 23 April. It arrived 2 1/2 weeks later. After opening the box and reading the directions, I understood that the device will not work for me because of my hair color (something I never saw clearly stated on the website). I immediately emailed customer service and requested a refund. The response I received back stated that the device works great and I should gift the device to someone else (no apology or concern).. They offered me a 50% refund since they said it would be a bigger hassle to return the product. Although I was not happy, I agreed to the discounted refund. Yet, here it is 3 weeks later and I have not received any refund amount. I've sent numerous emails, but always get the same response that they are working to expedite my refund. In my experience 5minskin has terrible customer service and I would not recommend doing business with this company. UPDATE: The refund was issued yesterday, right after this review was published. Thanks Trust Pilot!

Was not able to use the product due to a medical condition. Customer service was excellent, they went above and beyond to resolve the issue. Would definitely recommend this company for future products!

A quick response from customer support and ready agreement for a refund.

So I accidentally ordered the wrong item, I asked for a return label by email. It seems like we emailed back and forth two or three times and I was never sent a return label. I just took it upon myself to eat the charges to send it back. I’m not very impressed at all and I will not be ordering from this company again.

It was easy to use, and I am happy with my purchase.

I’ve been using this device to remove my hair for 2 years now. It works great! Straightforward and easy to use

If I could give 5minskin zero stars I would, buyer beware this company is a scam. Good luck trying to get a refund from them, all communication with them is useless. I'll be logging a formal complaint with the BBB.