5MinSkinReviews of 5minskin.com

I ordered a single product then got an email the next day saying they had "updated" my order by adding another product for $173 that I did not want. Customer service phone number doesn't work, I emailed and was told they "don't give refunds", have reported them to paypal and my bank for fraud.

They refuse to respond to emails and calls - their website states that you must contact them first before getting a refund on a return - since they messed up the original order and it tooki far too long to get a partial order, I want to return what i did receive for a refund. They are nonresponsive to the BBB, but they leave these false caring responses on trust pilot but never follow through in responding to the messages or emails sent. This company doesn't stand by their product or policies. The only recourse I have is to help others not make the same mistake I did by ordering from them.

Customer service problems I ordered the laser hair removal device start of December as a Christmas gift. I ordered the £40 creams package aswell as their basic deal which should have included creams. When it arrived, very late... they had not included my £40 of creams and the basic package creams were missing too. Total value missing £70 of product. Customer service offered me back a refund but not for All the missing items. No word from them since and no confirmation of any refund yet. I guess I'll contact my credit card company next. I wouldn't buy from this company. Pain to deal with. Missing items. No refunds yet...

5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY - 50% OFF NEW YEAR SALE. This is what they advertised. All I recieved was the dermaplaning tool. When I emailed I was told due to high volumes of sales there was no more hair identifier spray, and they would refund me $5.00. Seriously why are you advertising something you can't supply. Regret going with this company, because they should fulfill their promise.

Bought the same items ordered 12/15 w/free 2-4 day delivery and only received the demaplaner shipped on 12/26 and delivered 1/07. I spoke to customer service and was told to send a picture as proof (delay tactic imo)I sent the pictures of order and dermaplaner. I then received an email saying to confirm I received the dermaplaner planer with a 6 blades in the box and only require the spray. I responded with an email with again a picture of the order form as well as a picture of the FAQ section of the instructions inside the box which states the dermaplaner planer itself comes with 6 blades and the order depicts an additional 6 months that I paid for. I requested an explanation for this issue because they cannot charge an additional price for what product already inside the box. Now I’ve been ghosted no return emails and no one answers the phone. And may I add the tool is a cheap piece of crap. They only show 5 star reviews on their website and I’ve noticed that for every bad review there is a 5 star review right after the bad review. I’ll bet there will be a 5 star review immediately after this review.

Customer service is non existent. I ordered a dermaplaning tool with a free identifier spray and 6 replacement blades on December 2-2024. Says shipping in 2 to 4 days. Yesterday I finally received a package. There is only the dermaplaning tool. Haven’t received the free spray or the 6 replacement blades I paid for . I’ve tried to email and call. The 1-800 number says the mailbox is full. Nice. I guess I’ll have to contact my credit card company

Purchased (1) 5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY with FREE 2-4 Days shipping back on 27th November. Didn’t receive until early January the order was incomplete I didn’t receive the spray. When I went to use the device it wouldn’t even turn on or charge. I have sent so many emails plus the requested video and still no resolution. At this point I’ve spent $155 with nothing to show for it. 😡

Purchased (1) 5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY with FREE 2-4 Days shipping back on 27th November. Didn’t receive until early January the order was incomplete I didn’t receive the spray. When I went to use the device it wouldn’t even turn on or charge. I have sent so many emails plus the requested video and still no resolution. At this point I’ve spent $155 with nothing to show for it. 😡