Mary M.
BEWARE: 4Patriots is a SCAM.
If I could give 10 negative stars, I would. Do not trust this lying, thieving company under any circumstances. I bought a solar generator from them, paid over $3000. Was suppose to get the payment plan but they put the entire amount on my credit card. This caused my credit card company to freeze my card because the amount went over my credit balance, charged fees for the overage, ruined my credit score. Their solution was to return everything first before they could fix it. I refused due the amount of people who reviewed this stupid practice and trusted these theives by returning everything. Found six different reviews who trusted them, sent it back and found that 4PATRIOTS now had their money AND their returned items. Trying to get through by phone to 4PATRIOTS is a horror show. Spent two hours on hold each time I tried, only to be cut off and had to start over. I have reported them to the FTC but they must have a strong lobby because I have heard nothing back. If you need a generator, go to ECOFLOW or BLUETTI or JACKERY. DO NOT BUY FROM 4PATRIOTS. Tell your friends and relatives to avoid them. If the govt won't help, then hit them where it hurts and stop buying from them. Let's put them out of business, especially since they don't care who how they treat customers or who they hurt with practices they refuse to improve. MY ANSWER TO 4PATRIOTS REPLY : As usual, you are lying again to cover your deceptive practices. I did not go online to order. I called you directly. Your rep charged the whole amount to my card, after promising me the payment plan. This was your intent the whole phone call. Get your money, screw the customer. Your polite reply, pretending care for my frustration is pure BS. Your reply implies it was my error via your website? Are you a bunch of morons? You must be because hundreds of reviews on your customer treatment found on the BBB, Pissed Consumer, Consumer Reports and TrustPilot, all expose you for what you really are. Every time I can get someone to spend $3200 with ECOFLOW, BLUETTI or JACKERY, then I'm doing my part to protect people from being cheated and abused by 4PATRIOTS. The word is out on you and you continually prove you don't support your products. You deserve this review and all the other bad ones people are writing about 4PATRIOTS. You can't cover up your deceptive practices with polite replies anymore. We are not falling for it.
Response from 4PatriotsMay 29, 2025
Dear Mary, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and deeply regret that your interaction with 4Patriots has caused such frustration. Please know that your concerns are taken seriously, and we want to address them transparently and respectfully. We understand how upsetting it must have been to face unexpected charges and issues with your credit card. Our intention is never to mislead, and we sincerely apologize if there was any miscommunication regarding the payment plan. While we do offer financing, certain selections at checkout may lead to full charges if the correct option is not selected and verified. We recognize this may not have been clear in your case and are reviewing how we communicate these options to prevent future confusion. Regarding your experience with our customer service team—we acknowledge that hold times can be frustrating, especially when you're trying to resolve an urgent matter. We are currently working to improve our response times and phone support systems to better serve all our customers. We also hear your concern about our return and refund process. While we do require the return of products before issuing a refund, this is to ensure accuracy and protect both the customer and the business. That said, if you—or any customer—has returned a product and not received a refund, that is absolutely not the standard we hold ourselves to. We want to make that right and encourage you to reach out to us directly at [email protected], so we can investigate your case thoroughly. Please know that customer trust and satisfaction are top priorities at 4Patriots, and we are committed to improving every aspect of our service. While we may not always get it right, we genuinely appreciate feedback like yours, which helps us do better.