4imprintReviews of 4imprint.com

I'm changing my two-star review to a full 5. While mistakes can happen, where they shine is their customer service. After our tablecloth arrived too late for us to use, we were refunded and told that this would be an example to use in future staff trainings. Thank you 4imprint, and I'll be sure to order from you guys again in the future. _________ I've ordered frequently with this US company but my recent experience in Canada has not been the same. I ordered a custom tablecloth to use at outreach along with another item. I appreciate the order status on top but noticed that the other item had shipped and not the table cloth. Apparently the payment didn't go through and no one notified me - no email, nothing. By the time I noticed, it was a couple of days later and my item didn't arrive in time for the event which ended up being a waste of money. So disappointed in 4imprint Canada.

Stressful experience working with their team to get the items how I want them to look. Repeated errors with an item and the customer rep was very unapologetic. Some of the staff are hospitable but most have a lackluster disposition.

Love 4imprint. They always make a customer feel extra special. After placing and order they offered me a blue box with some samples. I ordered the headlamp, a medical kit and a nice pen. All were fantastic products, that came new. Each item performed well and prices were incredible especially if you order bulk. Will continue to do business with them as they always provide excellent products.

I have purchased several marketing items from 4Imprints. I have always been satisfied with the final product. I appreciate the customer service. Also, the Blue Box is an amazing tool sent out by 4Imprints. To get to preview items is great, and the items in the Blue Box have been so diverse and have, at times, swayed my purchases. I love working with this company and am a loyal customer.

Kind of a strange 5 star review. We've always gotten great products from 4Imprint. This most recent order arrived incorrect. While 4imprint wasn't able to reprint the items in time for our event, they went above and beyond doing everything they could to attempt to resolve the situation in time. Communication was great, and they ARE sending the correct product still for us to use, just a day late, and we will make due on our end just fine. The review is still well deserved for 5 stars due to oustanding customer service, communicaiton throughout the order, and resolving the situation in a way that we are happy with in the end. Mistakes happen, but it's how they are handled that really matters. To say the least, I am impressed with how this situation was handled. Thank you again for the top notch service and products 4Imprint!!

I am writing this review after one of the most frustrating and unprofessional experiences I’ve ever had with a supplier. I ordered products from 4imprint and followed up repeatedly about the delivery date. Every time I asked for a tracking number or an estimated delivery time, the company told me they couldn’t provide it — yet they kept assuring me that everything would arrive on schedule. I trusted them because they insisted the delivery would be as promised. On the expected delivery day, my entire team waited for the shipment so we could begin our event preparations. We waited the whole day until after office hours — nothing arrived. When I called customer service, I was met with rudeness and an attitude that made it seem like I was overreacting. I was told they were “about to get off work” and would try to contact someone. Completely unacceptable. After countless calls and being transferred from person to person, we finally discovered the truth: The products hadn’t even been produced. Not delayed. Not in transit. Not lost. Not even made. This is absolutely unbelievable. Their solution? A simple message saying the products wouldn’t arrive and that it would take another 2–3 weeks. They asked if I wanted to cancel the order — as if that fixed the problem. We had told them from day one that we had an event the next day and that if there were any issues, we needed to know early. Nobody followed up. Nobody informed us. Instead, we received a cold, templated email and continued unprofessional service. Although I’ve used them a few times before and the products were acceptable, this incident has caused disappointment for my clients and left me to face all the criticism and consequences. I strongly advise anyone considering 4imprint to think twice. Reliability, transparency, and basic customer service are clearly not guaranteed with this company. Updates: What happened has already happened, and nothing can change the fact that we feel disappointed. I’ve got a call from the company, hoping that their compensation can help ease my client’s frustration. I truly hope this issue only happened to me and not to anyone else reading this.

Ordering merchandise in large quantity is stressful. 4imprint's customer service and pride in their work is unbelievable. Despite there initially being a few incorrections/ handful of misprints, our lovely Account Exec, Karen, was able to rectify it easily and free of charge, with no hassle and just brilliant communication. A situation that may have been frustrating with another organisation was made to feel hassle free. Our organisation are grateful for their proactiveness and willingness to help. We absolutely love the products and will be recommending them onto our own clients, and using them again.

I am writing to express my strong dissatisfaction with a recent experience involving 4imprint. As a small business, we were contacted regarding an urgent large rush order. We dedicated significant time and resources to this request, including contacting wholesalers, organizing materials, and moving materials between warehouses. We provided a quote which was accepted via email & item/size choosen, only for 4imprint to abruptly decide to go in another direction, wasting hours of our time and effort. This kind of behavior from larger companies is precisely why small businesses like ours, which prioritize integrity and service, have thrived for 40 years. It is incredibly frustrating when larger entities disregard the time and resources of their potential partners. I strongly advise other small businesses to reconsider working with 4imprint If you would like a real award -without using a middle man like 4imprint - contact us at Mike's Trophies & Awards Kennesaw, GA