David T.
fair comprimise
Swing and a miss. Customer service tried to get me stl's for the all metal flsun. But failed miserably. Flsun requested pictures of their own x and y carrages which i sent last night. Then they turn around on here today and ask for pictures again of their own product. My response is ok i sent pics but bigger question is why do they not know what their own parts for 1 of 4 printers they produce looks like. I mean i get it, some companies produce multiple products but they should be able to look up my model and pull up a parts list and easily find x and y carrages. Or better yet pull up stl files for all parts to the model and email them to me. Considering most companies now include those files on sd card with set up info. And dont take this review wrong it is a great printer i just need stl files so i can print original sized parts for backup purposes. Lets face it 3mm acrylic isnt the strongest and it will eventually break. Well eventually they did offer to send out the parts to me. Not the stl's that i could print cause they no longer have the stl's. But a very fair comprimise to the lack of the files considering im just wanting them as backup parts.
Response from 3dprintersonlinestore.com (USA)Apr 18, 2018
Hello David, Please send us the images of the parts you require .stl files. We are happy to send you the required .stl files once we received the images. Thanks.