3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

Don't use this website. I've ordered a printer 16th december. I was in contact with the support and was promised that the printer would be dispatched in 4 days. In the beginning of january i reached out to Zander again asking where my printer was. No answer. Eventually i had to open a dispute on Paypal and a week in they still haven't replied to it. Wont recommend anyone to use this site.

Ordered a printer on Dec. 26, 2020 and was provided a tracking number on Dec. 27 with an delivery date of Jan. 2, 2021. Item hasn't arrived and shows "pending" with the tracking number. I have reached out to the seller twice and have not received a response. Opened a dispute with paypal.

**update 6/21/23 look at the dates of my original review and updates compared to when they responded. This will tell you everything you need to know about their customer service and response time! What a joke! **update 1/20/21 seller never responded, website operator never responded. PayPal finally refunded money because they never heard from either seller nor website.** I placed an order for the Ender 3 v2. when I placed the order, the website says it was in stock. A couple of weeks later, I inquired about status of my order and was told that it is not in stock and that my browser's cache must have been old to show that it was in stock (no chance). I had never been to that website before placing the order. I kept sending emails with no response until I finally requested to cancel the order. Then they made me fill out some form to cancel the order and now I've been waiting for an update on that. I eventually had to put in dispute with PayPal to get money back. I'm still waiting on PayPal to hear back from the seller. The operator of the 3D Printers Online website isn't much help either. Their website claims that they have excellent customer service, but the only thing they do is say take it up with the seller. I would not recommend using this site AT ALL!

This company does not stand behind what they sell. The 3D printer we purchased does not work, and they referred me to the manufacturer. The manufacturer, Tronxy, says they do not accept returns.

Ordered a printer (in stock, 2-4 days delivery) over 2 weeks ago. Haven't had any update on delivery since they took my money. Used the contact form on the website and haven't had a reply. They use "vendor" shipping but they are not the vendor when you look into it. Payment goes to Chinese email even though they claim to be US.

I don't know how all of you can say zander has amazing abilities the only thing that boy did was pawn me off onto the manufacturer after lying to me

Purchased a Creality Ender 3 Pro 3D Printer Kit On December 3rd, received no information from seller/reseller (3dprinterstoreonline) other than confirmation of purchase. On Thu, Dec 12 at 9:24 PM I received a reply from vendor (3dprinterstoreonline) stating that no stock was left in the US warehouse and that a kit could be shipped from China for an extra 20$ USD. Payment for the shipping was sent immediately and sender (3dprinterstoreonline) confirmed that a tracking number would be supplied within 48 hours on Tue, Dec 17 at 10:52 PM. As of Today, Thu, Dec 26 at 7:27 PM, no tracking number as been supplied and vendor (3dprinterstoreonline) has not replied to a few attempts at contacting, one a reply from initial confirmation that tracking would be sent and one via website contact form. All time in EST. *Update* Reply to email received, Zander answered with asking his distributor to provide tracking. No tracking was received.

Last week called about my order, no response! Email them no response, my order still not here over a week!