3dcartReviews of 3dcart.com

What a mistake to use 3dCart POS. Took 2 months of working on it, including dozens of calls to tech support (waiting hours on hold), dealing with people who had NO training or experience with the program, multiple conference calls with 3dCart and PayPal, unstable software, and so much more. One big issue was also 3dCart web pages showing compatible equipment that is old and no longer available, no instructions on Ethernet vs wireless installation. Like I said, so much is wrong with this company and it's customer support.

3dcart has an amazing online team! Their online team is very communicative with the customer in order to help them with any questions they might have about how to operate the system. The software itself is full of all the necessities needed for helping your business grow.

Overall we have been pleased with 3dcart. The version upgrades have been great and we look forward to seeing more. Items we'd like to see that we feel are a bit dates is an update to the Newsletter. It would be great if images were drag and drop with each to use input of headers, text, etc with each photo. Another thing we would like to see is when there is a small request such as adding 1 financial field to a report to make it useful that it didn't cost $1200. I realize it takes time to develop reports as well as data validation, I myself am a report writer, but for the sake of customer satisfaction if it's an easy modification it could be worth just adding the field.

So far so good, the only thing I would recommend is to have more staff so the waiting time for support would be less. Once that you have a response from them, everything goes smooth. The system is not very friendly, but the tech support is very helpful when you have any questions or concerns. I didn't give the 5 stars because I think that you need to update the system so it can be more friendly

What a mistake we made in selecting this platform. No support for PHP, it is extremely slow, one problem after the other and ticket after ticket after ticket and no results. We write pages in the Portuguese language which has accents on some words and this platform won't display the pages. Their explanation? it is because of the weird characters on the title of the pages (it could also be an apostrophe in the English language, still it won't display the page. The people I talked to have been nice but I don't believe they know much. The platform runs on IIS, Internet Information Service, a Microsoft technology which only a few people in the world still use. Why they are still using this piece of crap server beats me. Where is Apache? and all the other Linux free web servers that WORK period. Now I am looking for another platform and can wait till we get out of this fiasco. I will be talking to billing for a refund, if I do not get it I will have to go the charge back route. The other thing that blows my mind is that basic functionality like contact forms are "EXTRA". There is the issue with their e-mail server. It is simply a joke. STAY AWAY, do not use this lousy mediocre platform. Use a Linux server, Apache or any other FREE web server. My God how sorry I am we wasted almost two months with this thing.

Reviewing 3dcart support: it was bad, now has gotten better. Not cutting edge, but very workable.

Great shopping cart Great shopping cart. It does what we need it to do and the tech support is great. My questions are always answered and the support team is knowledgeable.

A very good product but could use some modifications in how it handles pricing and promotions. In addition, I am having to pay 1500.00 now to have my site become ADA compliant which is a little steep and which I believe should be included in the costing initially. This is a big expense when your on a tight budget.