Sugeet T.
We have been in the photobooth business…
We have been in the photobooth business since 2010 and have tons of booths from U.S vendors. Chinese vendors have monopoly on 360 booths. We ordered the booth in good faith and there was lack of communication on delivery. The booth was left outside in the rain and there was a big hole in the travel case. The water got inside the booth. We contacted the seller and were told they cannot do anything. We were asked to send photos and we provided tons but we never heard back from the seller. We will be purchasing more 360booths but we have chosen not to work with vendor for lack of quality and empathy.
Response from 360SPBApr 18, 2024
Thanks for your review. We are really sorry about that you feel unsatisfied with us. 360SPB.COM is an international company, have warehouses in the United States and Europe. And have factories in Shenzhen, China. Every product from us are seriouly controlled by our quality control team. From raw material, to the process of producing, after producing, packaging, shipping. Every process are seriously controlled. 1. Raw Materials Supply Inspection Each part will be fully viewed and checked, we won’t use them if there are any scratches or flaws to ensure sure best quality; 2. Production Management System All new workers have to receive strict training for two weeks and only qualified members can be our formal employees. Both workers and production leaders have to bear responsibilities if there’s any product issue. 3. QC System 8 members of the QC team are very important to the group in our factory, all of them have at least 3 years of working experience and know very well every production process. We’re proud of their great professional attitude to control quality and ensure all products are great when customers get them. 4. Packaging System Considering delivery safe and space-saving, we customize inside and outside strong flight case to make it. 5. Last Inspection Before Shipping System QC teams double-check whether product specs are completely the same as order content. We provide lifelong person-to-person service. Summer is in charge of your order, and she told me that she contacted you right away after you placing the order, and kept you updated until you receive the goods. She said that she only receive one photo of the packaing from you with small depression. I'm really sorry that the packaging is not under the warranty. But we are willing to provide you with some extra logos for free with your following orders if in need. Summer will contact you again right away about that. And help you out with any questions. BTW, 360SPB is a very famous brand, you can also easily find us to change a salesperon to be in charge of you on our website, Facebook, Instagram, etc if you are not satisfied with Summer's service. Thanks a lot.