Ryan C.
Customer Service (Luna) is 5 stars, but the product is 3 stars
The only reason I'm giving this 3 stars is because Luna was very helpful in my issues with the product. First of all, they expedited shipping because I asked for delivery within 2-3 weeks, however, the package took almost a month and a half because of the Thanksgiving holiday and the shipping company (DHL) not meeting expectations. Luna was nice and extremely helpful along the way. Fast forward to when I finally received the photobooth- I noticed an issue with the screen. There was a speck that wasn't on the surface but wasn't pixel related. More like right beneath the glass screen. Unfortunately the only resolution that the company offered was a small refund. Luna did her best to resolve the situation, so I appreciate her efforts. At the end of the day, the quality of the product for the amount of money paid was not up to par, but the customer service was helpful.
Response from 360SPBDec 6, 2023
Thanks for your review, your feedback is the power for us to move forward. We will further optimize product quality, and improve customer service. Your personal customer service person Luna will contact you soon to help you solve any product problems. Thanks a lot.