2ModernReviews of 2modern.com

2Modern offers the worst customer service I have ever experienced. I ordered expensive wallpaper online from them and was contacted several days later - after the order was accepted and my credit card charged - that I needed to double the order to meet supplier minimums. I really wanted this paper so agreed to their terms, only to learn the supplier doesn't actually require this! The supplier sent me the first order without any problem and when I asked the supplier directly, they said they are always happy to accommodate the initial quantity I ordered. The balance wallpaper I had added to my 2Modern order to satisfy 2Modern's un-necessary requirements was lost in shipping. I had to contact the supplier and their 3rd party warehouse myself because 2Modern refused to offer any help finding this package whatsoever. My home renovation timeline was completely thrown off by 2 Modern's lack of communication, resulting in labor charges I had to pay even though all the materials I ordered weren't available due to shipping errors. I have subsequently sent multiple emails to 2Modern which all remain unanswered asking for a discount to make up for the labor charges, added time, and incredible frustration. I will NEVER use this company again and advise anyone else to take their business elsewhere.

I was skeptical after reading some bad reviews but bought from 2Modern because they were substantially cheaper than other sites for the tables I wanted. Unfortunately the tables were delivered damaged by UPS, but Brian in customer service had the damaged one picked up and shipped out a new one with another delivery service. It did take awhile but I wasn’t in a hurry. New one came undamaged and just what I wanted. Thanks

I have to agree with the other reviewers that are saying their customer service is attrocious. Responses are not timely, options are not made clear prior to ordering, the whole experience has been horrible for quite expensive furniture.

I am beyond upset with the experience I’ve had with this company. The customer service rep I dealt with took no initiative in helping me with the issues I presented to him over a very expensive furniture piece that was damaged and poorly constructed. I even showed proof of images and as soon as the furniture company fought back he told me I needed to deal with them on my own and gave me the companies generic website info to contact. He didn’t seem to care at all if I was satisfied with the end product, and frankly was rude and put off by it. I am a designer and I will never purchase from this company again or recommend them to anyone.

Horrible customer service, poor website with misleading information. I shopped for a desk and their inventory data was wrong. Then I called to confirm when the actual order will be delivered and their customer service was rude and had no information. I looked up the company and saw poor reviews sadly too late. DO NOT BUY FROM THEM, THEY ARE A SCAM!!!

Terrible customer service. They actively lied to me about when they would ship my order. Eventually, I had to cancel the order after 2 weeks of the run around.

Their customer service sucks. DELAYED REFUND I returned one lamp for refund. After the package was delivered for 3 full weeks, i contacted them for an update since I still didn't received any return confirmation. Then they refunded the money back to me right after after I asked. Well, really? If I didn't contact them, they will still not willing to give me money back. MISLEADING INVENTORY AND SHIPPING INFO The inventory and shipping information on their listing is not accurate. I ordered two other lamps, and both are showing in stock and ship in 1-3 days on their website. However couple days later after I placed the order, they emailed me saying one will be shipped out 2 months later, another will be 3 weeks out. I can't wait that long for 2 months when you are trying to finish up a renovation in the house. It is waste my time to shop there. I wish I can see the real inventory information on their website. NO SORRY FOR THEIR POOR SERVICE With all the communication with them for different orders, they never said one sorry for all the delays they caused. NO TIME TO CHECK INVENTORY FOR CUSTOMER When I call them about another product regards to the inventory information. I said your website saying 1-3 days shipping, would be another 2-3 weeks waiting time again? They said probably yes and can't check the inventory information to tell me. I guess I will do my best to shop on other websites, so I don't need to deal with your poor customer service when you clearly showing you don't care.

One star service despite a nicely edited selection of items. Don’t believe the stated shipping times. They seem to be off by weeks if not months. They’ll collect your payment and then take their time shipping your order. Too bad. Could be a nice resource.