2ModernReviews of 2modern.com

I think "generous return policy" needs to be defined. It's 2021 in a pandemic and you expect customers to pay full price to return. People who are avoiding buying products in person due to the pandemic. My items cost $256 and to return was $180. If I bought from Amazon, Macy or any other store it would be free one click returns. Even if it was or was not defective, (it doesn't work but it might be the wrong track type I am not entirely sure) that's absurd. Yes I didn't read your return policy before, but no one does. I plan on detailing my experience in your reviews and online. This is a joke. I'm fully confident my credit card will reimburse me but I don't want others falling victim to your scams. You will never be able to compete with other retailers with these petty scams and fine print.

I asked to cancel my order and the first person I spoke to helped me with that since it hadn't shipped. Then the next day I get an email saying it was shipped but received no confirmation number. Once I asked for it they send me one that doesn't work. Avoid this company at all costs. I hope I can get my money back...

Scam! They used my money and canceled my order 3 weeks later! Find better place to shop Do not recommend

This company has an awful return policy - see other reviews for more details on this. They are spot-on. You're better off buying these things somewhere else. Wayfair, Overstock, Target, Home Depot, etc. have the same products, are more reliable, and have more reasonable return policies.

Horrible!!! The return policy is outrageous!!! Do not order from this company!!!

the tech staff was completely uninformed "take it apart with a butter knife" he said, "it won't break" BTW, the wiring on the lamp was also defective and would not power-up. Meanwhile the return process for my $700+ credit and the related email back and forth was a scam. Hoping I would overlook the lack of an AmEx credit, their confirmation email on the refund took 58 days. In most cases a CC company will not dispute a charge over sixty days from order date. They faked cooperation by offering the refund but never process it.....VERY Sleazy. AmEx looked out for me, re-opened the case and got me the credit.

I used their chat to ask a maintenance question for one of their products. After a 2-day wait, they told me to look it up on the internet or contact the manufacturer myself. Just like that, very brusquely. After I told them their customer service attitude left something to be desired, I got a snippy response. Meanwhile, I did contact the manufacturer and received a response within 10 minutes with the name of a product I could get on Amazon that would solve the problem.

This company is a scam. Run away -They make false marketing about the products on the website -Their claim products can be returned is a lie: it costs more than the product itself -They don’t respond to email contact