2ModernReviews of 2modern.com

If I could give them 0 stars I would. I wish I could leave a review on their website but they will not allow it. Rating for their website is fake for sure. I learned the hard way that all of the bad reviews are actually accurate. They lie about shipping times, they give you a runaround and don't let you cancel your order. The only way you can get your money is through your credit card, which we finally have done. Horrible place. It should be put out of business.

Firstly, the site is beautiful, the items sold unique, well priced and quality. There are many items I would like to buy from this online store, the buyer does their job and the items are gorgeous and high quality. After much contemplation with a careful budget, and a discount on the exact items I wanted -- I purchased two modern lounge chairs for our deck. I read the 30-day return policy, price-matching and also noted 'free shipping' and did also note I needed to pay to return the item. Yesterday I followed a link to a more detailed return policy, and realized I had to pay for both the shipping and return. This was still seemingly reasonable. I emailed the company to ask how much the shipping was. It was $359.75!!! So if I returned the item it would be $720!!! These are not heavy items. I was in shock. I expected $100 or so both ways, especially with the weeks it took to receive the item. "For items offered with free shipping, outbound shipping fees will be deducted from your final refund." I also read that the item had to be in the same condition as received. Reading further, it seems they expect the item NOT TO BE ASSEMBLED and in the 'exact condition received.' A follow up call to customer service just now confirmed that fact -- after a brief hold, the rep confirmed I would NOT ABLE TO ASSEMBLE OR TRY THE CHAIR TO SEE IF I LIKE IT OR NOT and if I do, I forfeit the return. "Items must be unused and un-assembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert." This is as close to false advertising as I have seen. We went from "Free Shipping, 30-day Return, Price Matching" to $720 for a return, not able to assemble or try the item out, and cannot take it out of the box or you forfeit the return. As much as I like the items this company sells, the return policy and customer service is not what I have grown to expect from other higher end design stores I frequent, such as West Elm or Pottery Barn, RH and CB2. And those you can drive up to their stores and they send someone down for curbside pick up and they handle the return of the item for free if needed. I spoke to a customer service rep named Katherine and she could barely hold her temper as she tried to maintain composure as I told her I thought the policy was disingenuous. She came as close to hanging up on me -- I was calm and told her I thought it was ridiculous I could not even TRY the item out or take it out of the box or assemble it before deciding to return. I complimented her on trying to hold her obvious temper directed at me. She kept saying, "I get it, I get it." So - to be fair there are many smaller items or tables, or lamps or chairs that would be fine to purchase on this site. But because of the type of chair it is (lounge) I do want to sit on it before deciding to spend almost $1,500 on the pair. I might even love these chairs but I am scared to take them out of the box. So I have to decide to reject the shipment and pay $720 or to keep them without being able to open, assemble and try them out. I thought the company's customer service would be as elegant as the website appears. And returns would be handled in a reasonable manner. This is not a return policy. I see there are no reviews on their website, and now I know why.

Now I understand why they don’t actually have a way for you to leave reviews on their site itself - they are horrible. Bought an item from them labeled “quick ship” solely because they claimed they could ship the item out faster than the other companies selling the item - 1-3 business days. On the 4th business day after I ordered, I received an email telling me it would ship 5 days later. 6 days later I received an email saying it would ship 5 days from that day. Quick math - it took them 16 days to ship a “quick ship” order. Also, never received any response from customer service after two emails. This company is a joke - do yourself a favor and buy from a different store!

Terrible, just terrible. It's companies like this is the reason everyone is buying from Amazon. I actually bought from them in order to help out non Amazon customers but after my experience, I'm done trying to help these online companies out. They are useless at practically everything and deserve to be driven out of business.

Worst customer service I have ever experienced. Ordered 2 patio chairs. Long story short...order seems to be lost. 2 modern says they shipped it and their shipping company says that they tried to pick it up from 2 modern and they said it wasn't ready. 2 modern said that if I wanted to cancel this order, that Is lost, I would have to pay for the return shipping. How do they ship something they can't seem to find?

I ordered a credenza from 2Modern.com at a cost of $2,374.15 which included a $250.00 shipping charge based on my zip code. After I made payment I was contacted by 2Modern.com that I would be charge additional $1,135.68 for shipping or they would cancel my order. Their justification was that I live in Hawaii. If this company cannot ship at the advertised rate then they need to update their website to reflect the actual costs or restrict shipping locations. I will not be ordering from 2Modern.com in the future.

The WORST customer service ever! I received a damaged lamp and the customer service guy was extremely rude and actually hung up on me. Do not buy from this company!!!

Ordered pretty expensive lights. No shipping confirmation for 3 weeks. Sent two emails to check the status - never received my response. Really terrible customer service. Will be ordering somewhere else next time.