2ModernReviews of 2modern.com

I ordered some stools and was told they would be shipped within a week. 3 weeks later...still not shipped. I had been emailing with Brian at their "award winning" customer service and he just kept telling me I'd hear soon. I called and spoke to someone who promised to call the freight manager and get an ETA. Still waiting on that update from 5 days ago. I emailed Brian this morning and he didn't respond. It's nearing end of the day so thought I'd call and Brian answered. He told me they were shipped today and I'd get a tracking number before end of day. We shall see. I didn't bring up the fact that he ignored my email. I said thank you and he hung up without saying anything. Some "award winning" customer service you have there. Can't wait to see if my stuff actually shipped.

I've had a great experience with 2Modern. I've worked with them on probably 10 projects, maybe more, over the last 6 years. I'm an interior designer and I've also recommended them to several colleagues and contacts. What makes them so great is that they are real human beings that care about their customers have integrity. They stand behind their product and they've gone way out of the their way to help me. One thing that people don't understand is that with furniture, lighting, etc., is that it is sometimes large, heavy, delicate and can sometimes travel long distances. The fact that they have free shipping on most of their products is amazing (because it's a huge cost savings). Things aren't always perfect...and I've been doing this for 30 years, so I know! But the difference with 2Modern and other companies (brick/mortar and online) is that they have also been doing this a long time and they really try to help if something goes wrong. My experience is that 9 out of 10 times, everything goes as planned, but that 1 out of 10 when you need someone, you want a place like 2Modern. Hope this is helpful!

Be extremely careful, this company is close to everything but a business. They are true life scammers. The charges to return their poorly packed and overpriced pieces of furniture can cause you over 500 usd charges. Not to mention they never answer a customer call on weekends

Ordered furniture third week of October. Site says 3-4 days shipping. Salesman confirms this is correct when taking my payment. Next day after paying I get an email saying shipping has changed to late November. Guess they will say anything to take your payment. Shipping date passes with nothing, called in and get a new estimate of early December. Finally "ships" Dec 5 (This is an item shipping traveling the transcontinental distance of LA to SF). Fast forward a month and no delivery. I get stuck in a horrendous loop talking to 3 parties (Manna the company 2Modern hired to ship, Freight King (a local freight company?), and 2Modern's "award winning" support). Each passes the buck to the other in a circle. Each one tells me its someone else's responsibility. It goes like this for 3 weeks: 2Modern: Call Manna for delivery scheduling. Manna: Call Freight King for delivery scheduling: Freight King: We don't have it, Manna is wrong. We'll get back to you. Manna: Freight King has it, call them for delivery scheduling. Freight King: We don't have it. We'll get back to you. 2Modern: Manna is responsible for delivery scheduling not Freight King. Here's how to contact Manna. Manna: We don't schedule delivery, call Freight King. Also we'll get back to you. Freight King: We don't have it. We'll get back to you. Tired of this nonsense I make a call to 2Modern's "award winning" support to ask for help. They tell me that they'll get back to me in a few hours. As you can probably guess by now, no one gets back to me. I finally email 2Modern's award wining support to refund me. 2 weeks pass and nothing. Finally had to dispute the transaction with my credit card company to hopefully get my money back. They'll happily take your payment, won't care if you actually receive your order, and won't respond if you want your money back. Buyer beware.

I ordered a sofa and some lights. They look fantastic. Had a problem with one of the lights and they took care of it really quickly. I was super impressed with their responsiveness. They have a loyal customer here for sure!

We've loved our experience with 2Modern. The quality of the light fixture we ordered is excellent. Customer service when we had a question was beyond expectations. We will use again and we have recommended to friends.

I spent $1,500 on a light fixture and waited a month before it was delivered. Because if the initial delay, I couldn't install it immediately after I received it, but checked out the box and everything looked fine. When I finally took it out and completely unwrapped it to install, I found the shade had separated from the frame and there were multiple dents in the shade. 2modern refused to replace the shade because it was outside of their 30 day return policy. They initially offered to replace the shade for $500, but then stopped responding to my emails. WOULD NOT RECOMMEND DEALING WITH THIS COMPANY. UNFAIR AND UNETHICAL.

This company does not disclose shipping dates and thus will take your order and your money on a product they do not plan on shipping to you until 4 months later. They also do not answer their customer support line or emails. Yet, they have no problem charging you immediately for your purchase.