2KReviews of 2kgames.com

The support team is down right awful I waited 3 hours talking to this dude Luis F. I recently deleted the game because it is pure garbage, with deleting the game all my custom shoes and tattoos where gone. Luis told me to send proof that my shoes had left my account, I sent the video he asked for, BRO JUST IGNORED ME FOR 5 HOURS STILL WAITING FOR A DAMN RESPONSE!

Company is very greedy and doesn’t care about its community. Banning people for breaking TOS when they constantly break their own. They then go on social media and slap their community in the face daily and act like a pissed off ex or something. Very immature group. Shameful to see how low this company is getting. I will never buy another 2k or related take two product again

This is game is absolutely terrible gets worse year on year my 7’0 build can’t make a 20% contested layup when he is on a dude 8 inches shorter than him every time i green a shot the bar goes to white they keep making these updates and they all suck takes 500k vc to max out a build this game genuinely sucks

I tried this company a few times but had bad experience; the second time after I paid for certain items, I got a call that they are unavailable and they will send the refund/ cash with the driver but I never received the money; I called the same lady and informed her but no action was taken; I am pretty sure the company won’t allow this, but also not checking all details is the Management’s job, so be careful.

Wo soll man nur anfangen. Meine negative Bewertung wird eine von vielen sein und das ist sehr traurig. Keine Spiel Industrie sollte diese fatale Bewertung haben und weiterhin Spiele veröffentlichen können. Ich habe mir Civ 6 für die ps4 geholt vor drei Jahren und hatte auch anfangs kaum Probleme. In laufe der Zeit, wo ich mir auch noch die DLCs zugelegt hatte und die Updates kamen, habe ich gemerkt, dass das Online spielen mit meinem Kollegen einfach nicht mehr funktioniert, so auch das generelle Online spielen. Es ist erstaunlich peinlich, dass diese Funktion überall sonst funktioniert, aber nicht in Civ 6. Es ist einfach traurig den Support für sowas anschreiben zu müssen und über 14 Tage auf eine Lösung zu warten. Ich hoffe meine 100€ haben euch gut getan und ihr habt diese nicht nur für privaten Zwecke, sondern auch für eure Spiele Entwicklung investiert, aber ersteres ist wohl der Fall. Das 2k steht wohl für 2.000 von 1.mil zufriedene Spieler Ich möchte nur erwähnen, dass es mir sehr sehr schwer fiel nicht beleidigend und konstruktiv zu bleiben. Danke.

Bro i put in a request and they fixed my issues within 15 minutes, y’all hate but 2k support go crazy. #2k23❤️ Brad B.

The support is the worst I've EVER experienced! Couldn't get my DualSense Controller to work with Borderlands 3 and therefore contacted the support. They replied pretty fast and asked me to send them a video. A video. OF WHAT?! I mean I can't do ANYTHING in game, so what do you want me to capture in video?! Tried to explain it 3 times, got a tutorial on "how to connect a controller to windows" as answer... Like, yeah it's not that I said that my controller is working fine otherwise. After that I tried to explain it AGAIN and the answer I got was "We have to much to do, we can't take a look at it at the moment. We will contact you later regarding this issue.". 3 days later they sent me a mail, that they will CLOSE my ticket, because I didn't answer. Like WHAT THE F***, seriously! I reply and tell them, that they wanted to contact me, when they got "more time to solve my problem". Immediately I get an answer (from the same guy -> Anurag T.), saying i should send him a video of my problem....... And the cycle starts from the beginning. And I haven't even explained all the negative things here. CONCLUSION: They will not read your mails. They will not try to understand your problem. They don't give a s**t.

A 2K physical game I ordered was delayed in delivery with no updates from the carrier and had been sitting in a depot for three days beyond the delivery date. The delivery company is well known for doing this (based on their own trustpilot reviews) and never updating the customer, supplier or tracking to say that there is a delay. When I was directed through the 2K site to their customer service app, Babka, run by Xsolla, the customer service rep advised they would contact a "2K specialist" to look into the delay and would email me with an update. After zero update from them 4 days later I got in contact again and received a copy and paste response saying the same thing and that they had not heard from the "specialist" yet. I contacted the carrier who advised me to contact the supplier again and request that the item be marked return to sender by them and a refund requested. I went back to xsolla and did so and after receiving yet another copy and paste of previous messages was told to submit a refund or return form. I then finally received an email only for them to completely ignore the content of my email and provide yet another copy and paste response saying they were awaiting the 2k specialist response. Despite pointing out they had completely ignored the content of my email and previous contacts they repeatedly sent me the same canned copy and paste reply. With zero update 10 days in from my first original contact, I ordered it elsewhere (and received it within 3 days). Then low and behold the Xsolla 2k one turned up, and quick as anything I get a message saying "we see your parcel has been delivered, we hope this helped". Funny how that 2K specialist never materialised. And maybe a case can be made that 2K aren't accountable for the Xzolla CS, except that the only way to deal with 2K is through Xsolla and they have picked an undeniably terrible carrier for delivery. Clearly Xsolla are scam artists trying to avoid a return or refund. And just before Christmas at a time when people are scrimping and saving every last penny to afford some kind of gift for kids at Christmas. Absolutely disgusting.