2KReviews of 2kgames.com

Should be -5 stars. Absolutely the most predatory company pumping out the same product every year with atleast 180$ premium at minimum if you want to play online competitively. Not to mention the rampant cheaters and script users they don’t care to moderate

I lost my max-level Tiny Tina's Wonderlands character due to a game crash. After the crash, my main save file (1.sav) was reduced to 0 KB and the character appeared as "Corrupted" in-game. The file could no longer be opened, even with save tools. I also found that the affected save file was missing from Steam Cloud, while the other save files were still present. The most frustrating part was not even the data loss itself, but the support experience. I provided detailed information explaining that: the crash happened during gameplay, the character became corrupted immediately afterwards, the save file was reduced to 0 KB, reinstalling the game did not help, the issue was clearly related to save corruption. Despite this, I received what appeared to be a generic template response telling me to clear cache, check my network connection, update drivers, and reinstall the game. At no point did support meaningfully address the evidence I provided or explain how a game crash could result in a save file being overwritten with a 0 KB file. Losing dozens of hours of progress is bad enough. Being answered with unrelated troubleshooting articles instead of an investigation into the actual issue made the experience even worse. Very disappointing support experience. Always save ur files i guess bc u cant trust them to do it

Yall just copied and paste with no actual time or effort into making the game it’s broken. The defense is stupid how can someone easily just take the ball away but can’t play proper defense to contest a shot this will be my last 2k ever yall just money hungry literally.

This 2k has got to be the worst 2k that has ever come out, rng shooting is terrible cause why am I spending money on the game to not be able to shoot cause it changes every single time, this game is ass

2K is a company that actually preys upon its customers. They will permanently ban you for something, provide absolutely zero evidence of the wrong doing they accuse you of, and then will not provide any sort of refund. They are thieves, plain and simple. The nice part, NBA 2K27 is absolutely terrible anyways. They stole money for me like so many others. The best part is there is absolutely nothing anyone can do about it. They don’t care in the slightest. Poor product and poor employees.

Absolutely terrible customer support. No transparency, no real discussion, appeal denied, decision final. Being able to ban a paying customer without providing a clear explanation is extremely concerning. Terrible experience with 2K. Completely useless and deeply disappointing support.

2k27 has to be the worse 2k they have ever made..!!! Shooting is just terrible all around but long as they winning and shooting the games perfect in their eyes

I purchased NBA 2K26 on Steam as a first-time player. While the game itself is enjoyable, 2K Support is an absolute disaster from both an operational and ethical standpoint (Ticket: #16378686). Due to a game glitch, the unlocked "Rebirth" feature failed to apply to my newly created build, resulting in 123,477 VC being wasted. What followed was a 3-week nightmare of corporate incompetence and buck-passing: 6 Reps with Zero Handover & Data Corruption: Over three exhausting weeks, my inquiry was bounced between six different representatives (Rafa, Bob, Ola, Sam, Camilo, and Aidar). None of them read the previous logs. Following the first rep's exact instructions to prepare a placeholder save, the next rep botched the restore—downgrading my unlocked OVR cap from 99 down to 85. When I complained, they blamed me for following their own rep's instructions. Demanding "Past" Video Proof: Despite clear screenshots proving the issue, they refused to investigate without video evidence. Demanding gameplay footage of a past event that had already occurred is completely unreasonable—no one records their screen 24/7. Still, I complied and uploaded a comprehensive verification video to YouTube clearly demonstrating the bug. Admitting Their Own Mistakes and Tool Limitations: The 5th rep (Camilo) officially acknowledged the support team's mishandling and apologized, admitting that their conflicting instructions had caused confusion. Furthermore, the 6th rep (Aidar) finally admitted the cold truth: their internal system tools technically cannot restore a build to have Rebirth once it is misregistered. Ignoring Compensation and Silently Closing the Ticket: Since 2K officially admitted both their operational failure and technical inability to restore my data, I reasonably requested a direct compensation of the lost 123,477 VC to close the matter amicably. They completely ignored it. When I notified them that I would formally report this negligence to Valve (Steam Support), they didn't even respond—they simply closed the ticket and ran away. When I followed up to confirm the Steam report was filed, the system treated it as a brand-new inquiry because they had already slammed the door. Dragging a customer along for 3 weeks, corrupting save data, demanding impossible past video proof, formally apologizing for their own mistakes, admitting their tools are incapable of fixing the problem, and then silently closing the ticket to avoid reimbursing in-game currency is utterly unacceptable. 2K shows complete disregard for their players' time and money. If you run into a bug that costs you progress or currency, do not expect customer support to solve it.