25home FurnitureReviews of 25home.com

Exactly what I the photo looked like. Delivered fast. Love my new couch

The communication was fantastic. Updated info came almost every week. Delivery was sooner than estimated. Sandwich sectional is amazing. Color is so pretty. Judt got it yesterday. Comfort and size is perfect.

Sales lady Sunny was very competent. The furniture is also very good

SUNNY - the sales rep is exceptionally talented and works very hard

Pulling quills out of my ___ Would never had bought if known there’s no micro mesh lining. No fluffing stops this as advised by company. Your pix are nice w no feathers sticking out. You will HAVE to cover furniture to not be sitting on quills.

One of the sofa leather cushions was crushed in transit and the 25Home rep was very responsive in addressing the mishap. They were also helpful in working with me in regard to my complicated delivery situation. The two-toned modern sofa and chair look fabulous in my MoBo (Modern Bohemian) living room.

Sunny has been a real gem and has made the entire process so seem less. I'm so grateful for her extending the sale for me and getting me BEST price possible! She responds quick to all the questions and was so sweet! 5 star experience. Thanks Sunny!

We ordered the Gullichsen Comfy Cotton-Linen Sofa. The delivery company was unable to deliver it on time, and as a result it had to be delivered 2 weeks late while we were out of town for 2 months. After setting up the sofa and sitting in it, immediately both me and my wife felt uncomfortable. The depth of the couch was too short for both of us - my wife is 5'7" and I am 5'9" tall. The problem is much more apparent to me than her, as my legs cantilever out over the front edge of the couch by a couple inches. Having that part of my legs unsupported makes it feel like I'm sitting on a child's chair or something. Anyway because of the shipping issue, 25home would not honor a return, so we now we're stuck with a $2500+ couch that's effectively unusable for us. We're planning to try to sell or just give it away to shorter people. I think anyone taller than maybe 5'6" should exercise great caution ordering anything from this company. I talked to "Jeff Kennedy" from customer support. He had some language issues communicating with me, also I think his mobile phone had connection issues because my call to customer support dropped mid-call and I had to continue the discussion via email. He refused to accept a return for the couch, and a much bigger red flag for the company was that he was unable to understand or to try to understand the actual problem - he kept insisting that the couch was tall enough for an adult when the problem was the depth of the couch. This appears to be a recurring issue with the design of their products, and we unfortunately didn't research 25home well enough before taking a chance on what appears to be a fairly new company. So overall there are a number of red flags with 25home: - Won't honor a return policy when shipping issues prevented opening the product within the return window - Poor design and what must also have been a lack of testing with anyone of average height in the USA - Poor ability to communicate and understand issues - Lack of interest in addressing issues that may exist