25home FurnitureReviews of 25home.com

The worst customer service. Had to constantly email to get an update on my order. On top of that, was given misinformation repeatedly on when our order would be delivered. Going to be about two months and still have not received my order.

I would like to commend this company for excellent customer service. The after sales assistance is very impressive which you don't usually find with other companies. I got myself a sectional leather couch, quality you can count on.

Super and the best quality and customer services is great

It’s a fantastic couch for sure. The only reason I gave it4 and not 5 stars is that I feel the cushions could have more padding. I have to regularly fluf the couch. Lol.

Sofa arrived within days of ordering. We requested additional taller feet and they also arrived promptly at no cost. All was as advertised. No surprises. Order 5743

Lisa and Momo were the two people I dealt with and they were very kind and so willing to help and provided great service and benefits. Response time was a little long but they always responded within a few hours. I received the 130” camel sandwich. Extremely comfortable. Fits a family of 4 with everyone stretched. ( I have an 8 and 5 year old) Had no idea what air leather was but I am very pleased with the material quality.

Customer service of both sales team and after sales team was amazing. They were attentive and very responsive. We were not able to receive the products until a month after purchase. They were able to accommodate our request and had the product shipped later with thorough instruction.

This has been the worst service and I will never purchase from this company again. Despise how comfortable or nice the couch may be, I still don’t know because it’s almost been a month and I haven’t received my couch still. Your company could improve if you advertised true statements and didn’t lie just to make a sale.