Imani W.
I was a bit frustrated when I reached…
I was a bit frustrated when I reached out to them. I couldn't login to my account and I wasn't warned ahead of time that there would be a $29 charge for me to get a new login. WHO CHARGES FOR THIS?! Anyways, Albert was helpful despite me complaining and nearly yelling at him. He resolved my issue and was understanding. So I will give them 3 stars instead of 5, because it is still crazy that they have these hidden fees.



