Home Buyers WarrantyReviews of 2-10.com

I had a policy with 2–10 home warranty company. In August, Georgia Natural Gas, red tagged my water heater due to a gas valve leak. (I called them after I smelled rotten eggs in my garage) I immediately opened a work order request with 2–10 warranty the morning of Wednesday August 19th. They scheduled a service dispatch and matched me with a company called Pronto Plumbing. The service technician came out two days later on Friday and recommended that I replace my 50 gallon water heater altogether. That made sense since it is 15 years old. The 2–10 representative stated that my plan would cover the price of the new water heater plus installation. The pronto technician stated they would need an additional $1400 paid directly to them to bring it up to code plus other required customizations. That same Friday night I reached out to 2-10 warranty stated that I wasn’t comfortable with that estimate and I wanted a second opinion from another company of my choosing or the cash in lieu option. I called multiple times for the next six days for resolution. No hot water that entire time. I received other quotes from multiple licensed plumbing companies averaging $2000 to $2500 with everything included. What on earth is really going on?? 2–10 warranty never got back to me and I had to call them today to get an update. They are only offering me $620 in cash in lieu. To say that I am not satisfied with both companies is an understatement. Buyer beware.

Worst company ever- horrible customer service, manipulation and upselling, and unfair replacement/value options. Save your money. Really a zero rating.

Had a policy for over two years and the moment anything actually happens, you will be on a rat race chasing down someone to actually answer a phone call. All while a newborn baby is sweating in a house with no AC. PART OF THE SERVICE THEY CLAIM TO COVER ON THEIR WEBSITE They only reached back out after us last ditch posting on their social media page in an effort for them to save some kind of face, that is. Once they do bother to call, they will pass you around from department to department. Classic strategy to avoid fulfilling any request they are legally bound to. Literally had one person comment that they "don't care" about the newborn baby in the house while on the line with us. After over a week they finally get around to denying the claim as a preexisting condition, even though the policy was in effect before the home was sold to us. Absolutely awful, scam-artist company. Avoid at all costs.

very unhappy....will not honor their warranty....would not recommend using them

SCAMMERS!!! These guys had 3 years contract with me and renewed and raised prices every year, only once I had ot use them and the single bathroom I had they denied the fast service and told me it would take 2 weeks to send a technician for another fee to be paid. the callers are all in Philippines and they keep transferring you to another department until you are tired and give up. they are scammers.

DO NOT EVER CONTRACT WITH THE 2-10 WARRANTY company if you want to be treated fairly and equitably. If you decide to use them, verify they have licensed contractors in your zip code before you get the warranty. If I could give them a zero I would. Our A/C went out on July 3rd. We understood it was a holiday weekend but we did expect the contractors we were given would be valid approved contractors willing to do the work for 2-10 We received the contractors’s name, Affordable HVAC Heating & Air Conditioning 870.919.1318. Left a voice mail, expecting a call back on Monday after the holiday. No return call, left several voicemails on Monday and Tuesday. No return calls. Called 2-10, their response was to cancel the call and assign it to a new contractor, they signed it to a contractor over 2 hours away, so they assigned it to a 3rd contractor Danny & Jackie Atchle 870.933.8387 this number only rang forever, no answer no voice mail. Called 2-10 they said no contractors in our area insisted we had to go “out of network” “pre-approved” $300 but if it was going to cost more we had to get a quote with all the details for “pre-approval”. This “pre-approved” $300 included the $75 fee that 2-10 would have charged IF they had a contractor in our area. Our total bill was $348. We got the quotes with details, $60 service fee, $288 for parts & labor to install for a total of $348. We received the cortical for $348 and 2-10 would subtract the $75 fee. After getting the approved work completed and invoices submitted 2-10 left a voice mail stating they were received aha a check fired $213 would be sent. I tried contacting them on numerous occasions (wait times are ridiculous if they don’t force you into a call back queue) to get the amount corrected. I sent escalation requests but no response. So 2-10 short paid what was due but my service fee required to diagnose and subtracted the fee ($75) had they provided a contacted to diagnose and fix the system. If the handed breached the agreement to have service prices in our area out out of pocket would have been $75 not the $135 they’ve charged us. They’ve charged me food 2 service charges totally $135 vs. $75 if they had a contractor in my area.

I have held a 2-10 Home Buyers Warranty contract in good standing and paid every premium on time. My experience with a recent plumbing claim has been disappointing enough that other homeowners should know before they buy. I filed a claim for a failed water faucet, a covered plumbing item. On a recorded call, a 2-10 representative confirmed the item was covered. 2-10 then dispatched one contractor, and afterwards dispatched a second. The two contractors reached materially different conclusions about the same faucet. Both were selected, assigned and paid by 2-10, not by me. My claim was nevertheless denied, despite the earlier confirmation of coverage and despite the fact that the contradiction was between 2-10's own vendors, not anything I did. What has frustrated me most is not the denial itself but the inability to reach anyone with authority to look at it. Over seven days I requested a supervisor callback three separate times through the automated system, from three different phone numbers. I have not received one call back. No supervisor, no email, no acknowledgement. I have asked, in writing, for the denial to be issued with the specific contract section it relies on, for both contractor reports, and for the recorded call in which coverage was confirmed to be reviewed. I am still waiting. I would note that 2-10 has been owned by Frontdoor, Inc. since December 2024, and the service I received does not reflect what I was sold when I signed up. I am not writing this out of anger. I would like this resolved and I remain willing to work with 2-10 directly. But a company that confirms coverage, sends two contractors who disagree, denies the claim anyway, and then does not return three supervisor requests in a week has not earned a recommendation from me.

Writing this on a Thursday late morning... I have been trying to get service on my Supreme Coverage warranty with 2-10 since Tuesday morning. All day Tuesday their system was down and I could not schedule a repair even on the phone with them after 2 separate calls. Tuesday night I finally got something entered in the system and the service order was dispatched to a contractor (I received the email Tuesday night telling me that). As of right now I still have not heard anything about scheduling a visit.