Home Buyers WarrantyReviews of 2-10.com

Five Years as a Customer, Yet Basic Service and Communication Remain a Challenge As a customer of 2-10 Home Buyers Warranty for approximately five years, I am extremely disappointed with how my recent garage door service request has been handled, particularly the lack of communication, contractor availability, and overall customer service. I initially submitted a routine service request for my garage door, expecting an appointment within a reasonable timeframe. I certainly understand that contractors cannot always respond immediately, and I would have been comfortable waiting a couple of days. However, the first assigned contractor could not schedule an appointment for eight days. With our vehicles effectively trapped inside the garage, waiting that long was simply not practical. After contacting 2-10 to explain the situation, they agreed to locate another contractor. A representative contacted Garage Door Enterprises, and my service request was reassigned, resulting in the loss of my original appointment. Unfortunately, the second contractor subsequently canceled or declined the dispatch, and neither the contractor nor 2-10 contacted me to explain what had happened. I discovered the issue myself while checking the status of my request online, where I saw that the contractor was unavailable. No phone call. No email. No proactive communication whatsoever. When I contacted 2-10 again, I was informed that they had only two available contractors for this type of service. Considering the size of the Hampton Roads region, including Newport News, Hampton, Williamsburg, Chesapeake, Virginia Beach, and surrounding communities, I find such limited contractor availability concerning. Their proposed alternative was for me to locate my own contractor, obtain a diagnosis and estimate, submit the information for review, wait for authorization, and then proceed with repairs based on the approved amount. While I understand that authorization procedures are necessary, this introduces additional steps and potentially more delays when I already have an unusable garage door and vehicles that cannot be accessed. My frustration isn't simply about the repair timeline. It's about the complete lack of urgency, communication, and accountability in coordinating the service. Unfortunately, this isn't my only concern with 2-10's processes. Our home has two separate HVAC systems, and we schedule preventive maintenance twice annually. For approximately five years, their online system has allowed me to submit a service request for only one unit at a time. When I attempt to schedule maintenance for the second unit, the system prevents me from proceeding because an existing request is already open. I then have to call customer service to arrange service for the second system. This is an unnecessary inconvenience, particularly in areas where homes commonly have multiple HVAC units. After years of encountering the same limitation, I would expect a company specializing in home warranties to have improved this functionality. Home warranties are supposed to provide peace of mind and simplify the process of maintaining and repairing a home. Instead, my recent experience has involved repeated phone calls, canceled dispatches, inadequate communication, and being asked to coordinate repairs independently. After five years as a customer, I expect better. I hope 2-10 takes this feedback seriously and improves its contractor network, customer notifications, online scheduling capabilities, and overall service coordination. Customers should not have to continually follow up just to find out whether someone is actually coming to address a service request.

We have used 2-10 Home Buyers Home Warranty for a few years. We have successfully submitted a few service requests. However, we submitted a service request for our fridge last October (2026). Over the course of 10 months, we had a service provider attempt to fix the fridge by coming to our home 9 (nine!!) times. I asked for an escalation a couple of times but did not get anywhere. What finally broke the camel's back was the service provider trying to replace the same part they had just replaced on the 9th visit. I requested a cash payout after almost 11 months in and we finally recieved a check for approximately 50% of what a replacement costs. To add insult to injury, they increased the cost of the annual renewal agreement by 28%! I have cancelled the agreement.

My furnice is died, so it has R-22 gas and no one wants to fix it because of law restriction. This unit must be only entirely replaced. My warranty policy (we paid extra for Plus policy) says "up to $5,000" coverage for HVAC, but they rejected to pay this amount, saying they need money to pay our other claims within 12 months period, but we did mot claimed any for 11 months !!!! Their calculation is based on some company intro tables wich they do not share. It is clear fraud

We purchased a Maronda home in 10/25. Atlas was the plumber on the home. 2-10 is Maronda's home warranty provider. In 08/26, my son was using the master bath tub. When I came to check on him, there was over an inch of water on the floor. Unsure of what had happened, I toweled up the water and told him I'd be back in one minute to check. I came back and the water was back. I took my son out of the tub, drained the tub, and went downstairs to check our living room. Downstairs, I saw water dripping from our living room ceiling, directly underneath our master bath. I toweled up the water, put a bucket underneath, and contacted RAM Restoration. My husband notified Maronda as per our warranty. RAM came out that evening and concluded that the putty sealing the tub gasket to the tub had detached. The inspector was able to slide his finger in between the gasket and the tub. When discussing next steps, we told RAM that no tile or fixtures were to be removed as we were working with 2-10 Warranty and Maronda. RAM agreed and brought in fans to try to dry out the tile and tub. My husband heard nothing from Maronda for days. The tile was not drying. RAM warned us that failure to proceed with tile removal would risk mold growth and further damage. Unable to contact Maronda, we agreed. On 9/10, Maronda responded and claimed that Atlas Plumbing had called and left a voicemail. This is false. We don't know if Atlas simply lied or called the wrong number. We provided our numbers again. Atlas then called us properly and we set up a visit for 3 days later. When Atlas arrived, the inspector blamed us for them not being able to see the bathroom intact. I explained that we tried and that Atlas had failed to contact us. I offered to share RAM's contact information. He declined. I also showed Atlas the gasket which the inspector agreed looked "abnormal." He told me that he had to take some pictures. Come to find out, he either did not share or did not take any pictures of the gasket and did not share what I had told him. Instead, Atlas blamed us for them not being able to see the property before the mold remediation work was complete. This brings us to William Mallon at Maronda. On 9/18, Mr. Mallon sent us an email denying our warranty claim through 2-10 Warranty because Maronda had concluded that my son caused the leak. Its evidence for this was the presence of toys in our tub and me saying that my son was in the tub. He also blamed us for Atlas not being able to investigate earlier. We reiterated what RAM had observed and Atlas's failure to reach out. On 9/25, Mr. Mallon doubled down on blaming us for Atlas not being able to witness the bathroom pre-mitigation. He also provided the photographs that Atlas took during its inspection. None of them were of the "abnormal" gasket (but several were of my son’s toys). He also said that because there had not been any previous issues with the tub, it could not be a design flaw. Evidently, Maronda and Atlas have never heard of latent defects. Which leads to today, when Mr. Mallon emailed us again denying our claim. In doing so, he cited contract provision Section VI(C), which relates to problems that have been identified but have not yet arisen to an emergency. In those cases, the homeowner is to stop using the defective product (obviously). But here, the identification of the problem and the emergency happened contemporaneously. Evidently, Maronda thinks that we should have just let as much mold grow as possible while we waited for Atlas to contact us. He then tripled down on blaming us for Atlas not seeing the damage pre-remediation. So, thus far, Maronda, 2-10 Warranties, and Atlas have blamed a child, ignored or refused evidence, blamed the homeowner for their collective incompetence, and cited inapposite contract provisions. I hate that I am left to post this review, but that is evidently the state of customer service these days. Your move, 2-10 Warranty.

I had 2-10 from the purchase of my home as well. Last month, I had my hot water heater leaking and 2-10 wouldn't get a plumber to me for 3-4 days on a friday so had to wait for paperwork to get to 2-10 until that Monday. I had to drain tank and turn off hot water so my home didn't flood. 2-10 could care less - claimed there was no emergency, I would get $300 if I got my own plumber and I would need to start process over if they changed it to another plumber. Plumber comes, takes 2 pics, leaves and for the next week I called the plumber every day with same line, called 2-10 mulitiple times per day waiting hours for only to hear the plumbers hadn't sent in diagnosis (they are suppose to within 48 hours).....meanwhile I was at 10 days without hot water and no end in sight. I finally had to get my own plumber because I was looking at another week with 2-10. It cost me $2500 and they will only cover $500. I have complained, sent emails, requested breakdown etc but no response. I still haven't received the check. I contributed for 4 years and could have purchased 4 hot water tanks with that waste of money. I called another company with same coverage and it was $40 less per month!!!! RIP OFF!

Our experience with 2-10 Home Buyers Warranty was nothing short of a nightmare. We initiated an AC service request on August 1. After diagnosis, we discovered that necessary code upgrades weren't covered. Their cash-in-lieu offer was approximately $600, while the code upgrades alone for the evaporator coil replacement were $2,300. We reluctantly elected to proceed with the repair. The replacement part arrived defective, requiring another order and additional shipping delays. It took approximately three more weeks to get the situation resolved (30 days in August in Texas with 2 kids under 3 years old). But somehow, canceling the warranty was even worse than getting the repair. There is no online cancellation option. General customer service representatives cannot cancel policies. Apparently, only select Member Services representatives have that authority. We experienced hold times of three hours or more, despite being repeatedly told the wait would be "up to 10 minutes" or "up to 30 minutes." At one point, a Member Services representative actually called us back, only to discover he'd been placed in the wrong queue and couldn't process our cancellation. His solution? Start the entire process over again. The lack of internal communication, accountability, and basic customer service is astonishing. Hours of our personal time were wasted simply trying to cancel a service we no longer wanted. The entire experience felt like we were paying a company to make an already stressful home repair even more difficult. Between the repair delays, inadequate cash-in-lieu offer, poor communication, and absurd cancellation process, I cannot recommend 2-10 under any circumstances. Save your money, save your time, and avoid this company.

Do NOT use 2-10 Home Buyers Warranty!!!!! We purchased Supreme coverage for our home, and our air conditioner went out on August 18. We live in Texas, and the daily high temperatures have been in excess of 100 degrees. 2-10 was informed we needed a complete system replacement, and it has still not been replaced as of September 25. First they were missing a model number for the outside unit, and neglected to inform us or the contractor that they were missing it for around 2 weeks. We finally reached out to assess the holdup, and helped them realize we had entered the "missing" model number into the original service request. So, they already had the model number all along. 2-10 finally ordered the unit, and then they had to order parts. They received parts, and now we are being told that 2-10 is refusing to pay the full cost of installation to the contractor. So, the contractor is refusing to come out. We requested to escalate to a manager, (1-2 day wait, no exceptions). The manager called us and informed us they would be escalating the situation to contractor relations (another 3-5 day wait, no exceptions). We are currently waiting for contractor relations to call us back, but for what reason? There is no debate that this is a covered repair. The contractor has already picked up the equipment over a week ago, but 2-10 won't pay the contractor so they can come out and get our A/C replaced. So, my family is being strung along now for going on 6 weeks during the hottest months of the year while they squabble with their contractor. Our house is basically unlivable, and 2-10 has not offered to pay for alternative lodging and refuses to expedite the process in any way. 2-10 is holding our family hostage by their incompetence and rigid internal procedures. This lack of attention to such a vital home system is approaching criminal negligence given the circumstances. What a horrible company.

It is very IMPORTANT TO READ THIS. After having been with HSA Home Service America for 10 years with 14 properties a pretty decent company. Then AHS (American Homse Shield) bought them and they went straight downhill. As AHS is the large close to 80% of the market and buys all their competitors. AHS should be rate zero stars. A shame. So I switched to 2-10 and it was a great company answered the phone and reparied things like the should I was happy then a year later AHS bought them., I told the sales people that it will change but it did not until this week Sept. 2026 and It's a disaster. Holding times went from 45 minutes to 1 hour 20 minutes then they can't help you requested a supervisor call back since August 27! Nothing. Also with the switchover went all the good contractors. 2-10 had great contractors 4 and 5 star ratings Now they are gone either fired or they resigned and now most of the contractors are 1.3 to 1.6 stars. It's a shame that the big boy with 80% of the market buys all competition will not approve anything and zero service callbacks and the worst. I guess if I cancel my 14 properties they could care less as they lose so many and have a large advertising budget and super commercials that bring people in to get scammed. If you want more information please contact me. Thank you.