Ms B H.
I’ve had to put in 3 service requests…
I’ve had to put in 3 service requests since December for the exact same heating issue, and it’s honestly been beyond frustrating. The most recent one was March 9th, and instead of sending back the same contractor who already came out (and collected the $100 service fee), they keep sending different contractors every time. So now I have to explain the whole situation all over again, and then spend more time calling them to fix THEIR mistake. This process is exhausting and takes way too much time, especially when you have a family depending on heat. We’ve literally been sitting in the cold longer than we should have because of how unorganized this is. On top of that, trying to contact them online is almost imposible. The system keeps logging you out, so if it’s after hours there’s basically no way to get help or even follow up. At this point it just feels like a loop of paying fees and getting nowhere. I expected way better service than this. Update: I've since learned that if you put in your service request via online there computer has no way of knowing this is a repeat service and to assign you to the last technician. In my opinion this is something that needs to be fixed in the system, most especially since getting in touch with them online is somewhat of a circle. You you try to message them it logs you out...You log back in and it contact and you are again logged out. So, my advice is if you're having repeat problems, call them. There customer service once you reach them is very good.