1st Class MedicalReviews of 1stclassmed.com

I have purchased a set of oxygen generator from LPT to years ago and the unit wasn’t working properly. I called and spoke with Mr. Collin about the unit and purchased a different unit. He was very helpful and very honest and will go out of the way to help you he spoke for over an hour the first time I called in 30 minutes. The second time I called he goes out of the way and is a very honest representative. I highly recommend him if you purchased from first medical care LPT.

When I called Collin, the unit I had was not working and was still a few days within the warranty period. Instead of sending the unit in for repair, I was talked into purchasing a new concentrator and would receive up to $600 when I returned the old concentrator, case, 1 extra battery, and external charger. He said if all were in good shape, I should have no problem of receiving the full $600. I returned everything and it took a long time for someone to contact me with the refund amount. When they did, I was only offered $100. I learned it was because the warranty on the concentrator had expired. Had I known that, I would have sent it in and had it repaired before it expired. I did not accept the $100 and had her send everything back to me. This whole transaction was just wrong and I still do not agree with the amount offered for the unit. Collin said nothing about the warranty affecting the amount I would receive for the old unit. I feel cheated on this transaction.

Horrible experience. They initially sent a “new”ARYA O2 concentrator which was obviously used. It failed immediately and they replaced with another ARYA. This appeared new but after a year of light use it sounds like a tractor trailer and over heats. The sales dept. couldn’t care less, told me to ship it back at my expense, wait six weeks (Really?) or upsell me another unit for additional 1900.00. Other issues were never sending tubing or cannulas as promised and don’t believe a word they tell you re. Medicare reimbursement. Out of pocket 4000.00. Reimbursement including secondary, about 26.00 a month. After the sale NO follow up. Always tell you somebody will call, but they never do.

My Rep Josh provided all the information needed for me to make a decision on my purchase. He followed up with me and the purchase shipping process was seamless.

COLLIN GRIMES ANSWERED MY CALL AND WOW.HE WAS SO EFFICENT, COURTIOUS AND KNOWLEGABLE..EVERYTHING I NEEDED WAS TAKEN IN A VERY TIMELY MANNER.

If you're in acute respiratory distress I would strongly suggest you go to the ER and order the portable generator from there instead. I instead tried the overnight for the next day and was repeatedly assured by Maggie W. that it wouldn't be a problem. I followed their normal process and contacted Dr. P., a 3rd part business, who charged me $150 USD via phone but who never faxed the money back to 1stClassMedical and thus no order made it overnight. Then next morning I spoke with a very helpful gentleman names John at 1stClassMedical who was very sympathetic and helpful and he sent a brand new unit (in parallel with the original) for overnight but it too neither arrived (it's arriving Saturday) so now I must hope that UPS will finally deliver one or both Monday morning. Each side blames the other with no resolution and potentially thousands of dollars lost (glad I used a CC)! Overall a very unprofessional process! Always buy it with a CC, and while you're still relatively healthy, or from an ER. You can always cancel a CC charge!

Collin was caring, courteous, and knowledgeable. The business was finished within ten minutes. This is the first time since the covid pandemic that I talked to an experienced representative who knows what he was doing.

Nathaniel, our customer service representative, was accommodating and provided me with options when purchasing the equipment for my Dad. He followed through with what he said he would do and ensured we were informed. THANK YOU!!!