1st Class MedicalReviews of 1stclassmed.com

We had a medical emergency requirement for an oxygen concentrator. We called several companies and went with LPT. Will the sales contact that LPT, was spectacular in helping us understand the choices and guiding us to a solution. We got us a Teladoc medical appointment so that we could get the prescription for the machine. He is spectacular

The overall experience was quick and easy. The sales person was very knowledgeable about the O2 concentrator that we were wanting. He answered all our questions. The financing person was courteous and was able to make sure everything was affordable to us. We appreciate the great experience we had with our purchase. We'll definitely recommend your company to anyone looking for a portable concentrator.

Keaton was very helpful and knowledgeable about the product and financing. And it was fast I appreciate that.

Collin Grimes, was easy to understand, answered all my questions, and gave great friendly customer service.

I went with them because of the long battery life. We spend the entire day at the Cancer treatment center so I needed a lot of battery for my husband. The 7-hour battery, less about three and a half hours. The two three hour batteries, last about an hour. I have to take the charger and find a place to plug it when we're down there for 9 to 10 hours. After receiving it my husband went on hospice so we no longer needed it. I was told we had 30 days to return it once it was delivered. One week before that 30 days I started trying to call, and my calls were avoided once they found out what I wanted. My son-in-law started calling so they wouldn't recognize my number. Now he's getting the runaround. If I can't return it, I will have to be paying payments on something I can't use. And this was a very expensive piece of equipment.

I Never dealt with a company that cares less about their patience. We bought an oxygen concentrator from them. It broke within the first four months. It’s still under warranty, but it will take 10 weeks and $400 to get it repaired. When we said, what do we do without an oxygen concentrator for the 10 weeks they said just buy another one from them and every time one breaks you could just keep mailing it back And you will always have one. The concentrator has an internal filter that can go bad every six months so you need to keep sending them back every six months to be repaired. And paying for the repair Stay away from this company

Purchased the "new" POC Model P2-S3 for my elderly mother on March 11, 2024, and it arrived on March 19, 2024. We utilized it three times without any issues to transport her to appointments, as she typically uses a different oxygen concentrator at home. However, during the fourth use in early May, the device abruptly shut off after just over an hour of use and wouldn't turn back on, despite the battery showing 57% charge. Contacted their 800 number the following day, only to be informed that they lacked technicians over the weekend. Finally reached them on Monday, and after troubleshooting, it was determined that the battery needed replacement. Unfortunately, they didn't have the triple battery I initially received, offering three single batteries instead. Shortly after, received a message stating that, since the device was outside the 30-day window, I'd need to cover shipping costs for the battery exchange, totaling $30. Expressed my frustration regarding the unexpected shipping charges, to which the "Customer Service" representative defensively responded, emphasizing the expense of batteries and insinuating I was accusatory. Requested a supervisor callback, which I have yet to receive. In summary, while this may be a lengthy review, I urge potential buyers to consider alternative companies and devices.

I STRONGLY advise finding a different company. This company, as evident by many other reviews, exercise predatory practices. In our case, the purchased portable oxygen concentrator stopped working a few months after purchase. We were given a run-around by several employees over a couple of months before they finally agreed to replace the unit. We were charged $90 for shipping, were told it would take 6-8 weeks for a return, and an additional $300 for a "loaner" P.O.C. Review the other reviews. Many have has similar experiences with defective product, predatory practices, and constant "nickel and diming" to ensure they get as much money out of you as possible. If you cannot go without supplemental oxygen, consider a different company. 1st Class Medical isn't worth the money, frustration, or time. PROTECT YOUR HEALTH and look elsewhere.