PetMeds1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
PetMeds (1800petmeds.com) has 569 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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569 approved reviews, newest moderated first
Al S.
Too long of a wait on the phone to edit my order and order the correct amount of Revolution for my 12lb. cat. I had researched the weight before ordering and it still ordered wrong. They got it right on the phone and good service.
Jolene M.
Customer service was quick to respond, and handled my issue kindly and in the way I was hoping to be treated. I will definitely be a returning customer.
Dandy's
The person was exceptionally helpful the changed process of getting price matching was not. I have been ordering my pets meds for over 5 years and just recently the way price matching works now takes over a week of calls and wasted time. Please streamline the process and give your salespeople more authority to price match. Todays call was the third one to try and price match and it lasted 52 minutes where it used to take one phone call and 5 minutes.
Response from PetMedsAug 26, 2024
Hi Dandy, Thank you for allowing PetMeds to address this concern. We're very sorry for your recent experience with us regarding your order. Price matching is meant to be a seamless process for our customers, not further inconvenience them. We want to make this right and have requested further information so a member of our management team can follow up to ensure this is taken care of. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please contact our Customer Care Center at 1-800-738-6337. Thank you!
Lorraine
Chat was great, Loiusette helped answer my questions and was very nice. My problem was solved and they were very helpful!
LINDA U.
Service was prompt and efficient. Rep. was very helpful.
Sabrina B.
I have an autoship prescription for my dog and for some reason I was charged expedited shipping. I called to find out why the charge was so much and tiffany explained what had happened, she wasn't sure why, but she is issuing me a refund and made sure that next month's shipment will be shipped correctly.
Kyle M.
All questions I had today were answered today. All I need to do now is call back after my vet appointment for Bella next Friday to have my order shipped out.
Kristi V.
The call I placed was answered in reasonable time w/o to hold long. CS rep was courteous & efficient. I also appreciated that she wasn’t speaking in a foreign dialect as I am not able to discern well over the phone. Addressed my issue immediately. Based on this call. I’m continuing to patronize & recommend 1-800-Pet-Meds.com
Response from PetMedsAug 23, 2024
Hi Kristi, Servicing our PetMeds family is our passion! We're ecstatic to hear that your issue was resolved in a prompt and professional manner! Your positive feedback is greatly appreciated and has been shared with the team. Thank you for your kind words of support! Looking forward to your next visit. Tanya