PetMedsReviews of 1800petmeds.com

My call was returned promptly by a courteous and helpful young woman who solved the problem within minutes. The

I love the service people but every one of the cat food cans is largly dented. This can poison humans and animals. I need to get you photos, return and get food replaced immediately since it's a prescription diet! Update: Got a hold of them. Cat food Product was all replaced for free by very kind employees. PetMed is an awesome company. Very respectful, good communication skills.

Wonderful experience! The person who helped me was thoughtful, and quick to find a solution to my issue. She also offered to help me adjust my auto shipment. She made what I thought would be a stressful experience a very pleasant one.

Steve was very kind and helpful!

I have lays had great experiences with petmeds. Your representatives are always helpful and personable. They ask about my pets and their wellbeing. I would recommend your company to anybody who needs pet supplies

The woman who I spoke with was great. My complaints are not her fault. I am so frustrated as I experience the same hold ups every time I order. I called two days ago with a price match. I was told I would get a call back to place the order once it was approved and that I could also watch my cart to see if it was added. I watched my cart all day that first day checking every couple of hours. Nothing ever appeared in my cart nor did I receive a call. Yesterday, I called 1800petmeds to check the status, bc I know in the past I had to do the follow up as i usually do not get called back. They told me it still had not gone through and again that I would get a call. I continued to check my cart yesterday every couple of hours and never got a call. Today I called and was told that it was in my cart on 9/10(the first day I called) and that someone had called me back. Neither of those are true. I am told this each time I order and it is never true. None calls me and nothing is ever in my cart, I have to do the calling and confirming AND almost every time the order expires and I have to start all over and then stress that my dogs meds will come in time. I am very frustrated. I spend way too much time on the phone trying to sort this out. Mostly frustrated today bc I was told it was in my cart on 9/10 and that someone called me on 9/10(not true), yet yesterday 9/11 I was told it was still in process. Those two answers do not match up and again, no one called me and it was not in my cart. And I feel awful that the poor lady on the phone today got the brunt of my frustrations when she was kind and helpful.

I started using PetMeds to order my pet's two prescription medications 3 years ago. I repeatedly had issues—orders would be inexplicably delayed, and I would call PetMeds and ask what was happening, and they'd usually blame my vet for not being responsive. This didn't make sense though, since I didn't have these same issues with my vet when ordering from other places, like Chewy, and every time I called my vet they'd answer quickly. But I'd always have to call both of them and have long calls to figure out the problem. Every time, PetMeds would tell me this was just a glitch and wouldn't happen again. On more than one occasion, I had to get an emergency backup supply of my pills from my vet because PetMeds didn't deliver in time. I had my prescriptions on autoship, so it should have been easy, but it wasn't. Eventually, I set my autoship to deliver more than a month early, so that when there would inevitably be issues, I'd be able to resolve them in time. On my prescription in May, they said there was an error and they needed my veterinarian's information to process. But why? This was the SAME vet that had been on my autoship order for years. Suddenly they'd lost the info? I confirmed my vets information, and I was reassured the problem was taken care of. Flash forward to my next order, which was set for 7/29. I once again got an email saying there was a problem—they needed my veterinarian's information to fill the prescription. So I went into the system, could see that my vets info was STILL there, and AGAIN I had to provide it. Even though it was right there! I thought the issue was solved, but no... my order still didn't go through. So I called them, and on 8/21 someone assured me that my order was being overnighted. At this point it was 3 weeks overdue and I said I was very concerned I was going to run out of pills. They promised it would arrive. IT DIDN'T. Next thing I knew, on 8/29, I was told one of my prescriptions was on backorder for a week. So I had to call yet again! On 9/2, I spoke to someone who told me one of my prescriptions isn't allowed to be on Autoship and that's the problem—but I'd had it on autoship for years? So he had me cancel that order and place a new one. I was told both prescriptions were going to be overnighted. Surprise surprise, they weren't. One of them did finally arrive a few days later, but the other never came. I called my vet, and they said they'd gotten no prescription requests sent over from PetMeds. I ONCE AGAIN HAD TO CALL PETMEDS. This time, I was told they had reached out to my vet multiple times and "were placed on a long hold." They submitted nothing to my vet's portal about the second prescription. I finally canceled my order on 9/10 — a full 43 days after the order was supposed to have gone through. I had placed the order with Chewy instead, where the price was HALF as much (only 17 cents per pill, as opposed to 34!). Guess what—within days I got my prescription. Chewy had zero issue contacting my vet and getting it approved. This all happened while the PetMeds order was still supposedly "pending." Chewy even kindly overnighted the prescription to me for free, because they knew my dog had run out of her meds and was literally suffering. Chewy made up for PetMeds mistake. Thank god for them! PetMeds should be ashamed of yourselves. You don't care about our pets' well-being. This was completely unacceptable. I shouldn't have had to repeatedly call you and be lied to for over a month while my dog suffered without her meds. I will never ever use them again.

The lady to whom I spoke, was very helpful!