PetMedsReviews of 1800petmeds.com

Good service

Very helpful from start to finish. Thank you.

Cheryl was great, attentive, and insanely helpful in resolving my issues in a quick and time-efficient manner.

Very professional and thorough to ensure the issue was completely resolved and would remain resolved. Really appreciated the help!

We placed an order a week or so ago. My husband received an email saying that the package was still in transit when he was told it would arrive in about three days. I called your company and spoke first to someone by the name of Gwen. I explained to her that this could not be happening as it was heart medication for two dogs who could not go without it. She told me very coldly that she could give me a $10.00 credit. I explained to her that when there had been a delay on your part before on a critical medication they told me to go to my vet pick up the medication and the company would reimburse us. She said she could not do that. So then I asked for a supervisor, the person I spoke to next was someone by the name of Gabriela who basically told me the same. I do not feel that those two individuals comprehended the how critical these two heart medications were, and they should have, I then qasked for another supervisor and I was transferred to someone by the name of Miguel who when I explained the situation was eager to help us and was also very understanding and compassionate. He immediately told me what to do and how the company was going to address our problem. Today I called to follow-up and I could not speak to him but spoke to someone by the name of Cindy. She was so helpful and understanding as well. She helped follow-up on what Miguel was going to do. Having received a Masters Degree in Marketing and Public Relations I can tell you how important it is to treat people with kindness and care as Cindy and Miguel did. Whether someone is ordering a toy or medication, your customers will not return if they are not made to feel special. I hope you can convey these feelings to all your front line people. Thank you, Gloria Gonzalez

I had an issue with an order that I didn't receive and Andrea was very kind and helped resolve the issue. The order would be re-sent to me overnight.

Crystal understood the problem and worked with me to get it all straightened out.

Our representative, Precious was very helpful in working with us on a problem with auto ship and billing. She was quite knowledgeable which impressed us very much. Her demeanor one of caring and being both kind and sincere is a quality we see less each day. However Precious is someone whose caring spirit and brand loyalty is a big accomplishment for Pet Meds. I commend this kind and pet dedicated person for being here when we needed someone to help us as loyal customers. Thank you again Pet Meds. Michael L Smyser IV