1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jennifer
Overpriced
Response from 1-800 ContactsAug 5, 2026
Thank you for the feedback around the pricing. We are so sorry to hear the pricing did not meet your expectations. We would love to see how we can help. We have a terrific Best Price Guarantee and an unbeatable Satisfaction Guarantee on all our lenses. We would love the chance to help you with your eyecare needs.
Julie
When I ordered to the wrong address by mistake they gave me a complete refund and fixed the issue immediately. They always take care of me and I’m talking to a real person when I call. I also like how easy ordering is.
Response from 1-800 ContactsAug 5, 2026
We're so glad to hear that we were able to help you out quickly and efficiently! It's wonderful to know that you appreciate speaking with a real person and find our ordering process easy. Thank you for your kind words!
Carol C.
1800 contacts cancelled my order because they screwed up and called the wrong eye dr when I had already sent my new prescription with my new eye dr to their 5 digit text number. I even called that order in and the lady said it was all set. Fast Forward a week and I see they cancel the order because of their mess up (only found out via email, no call or text). When I called again the lady wasn't any help and had an attitude because i told them they could refund everything. Problem is they will not refund the $120 for the 2 unopened boxes of contacts that i had already returned to them that was my old prescription. The lady just kept saying she couldn't do anything about it because I didn't want to hear out her "offer" to make it right in the first place and decided she was going to be petty (which was nothing but 15 percent off, big deal!!). These are custom contacts that take 6-8 weeks to make so cancelling an order just prolongs it. So in other words, I'm out $120 that they refuse to refund even though they're are getting two boxes of contacts back(those ones returned are not custom made and they will be able to resell them so now they're making double profit).
Response from 1-800 ContactsAug 5, 2026
We are truly sorry to hear about the frustrating experience you've had with your recent order and the issues concerning the refund for your returned contacts. We understand how important it is to receive your custom contacts in a timely manner, and we regret any delays caused by our internal processes. We are concerned about the miscommunication regarding your prescription and the subsequent cancellation of your order. Please reach out to us at [email protected] so we can look into your specific order situation and get this fully resolved for you.
Francine
Great customer service and received contacts within 2 days highly recommended
Response from 1-800 ContactsAug 5, 2026
We are absolutely delighted to hear about your positive experience with our customer service and the speedy delivery of your contacts. Thank you for your kind recommendation!
Ackie H.
I always order my contact from y'all. Perfect customer service. We been customers for over 15+ years. My family & I are very pleased.
Response from 1-800 ContactsAug 5, 2026
We are so incredibly happy to hear that you and your family have been pleased with our customer service for over 15 years! Thank you for your continued loyalty.
Gina
Ordering process is super easy and intuitive. Adding my prescription was seamless and my order arrives quickly and in perfect condition. I was also kept informed on the progress of my order. I very much appreciate the humor in our communication!
Response from 1-800 ContactsAug 5, 2026
We're so happy to hear that you found the ordering process easy and intuitive! It's wonderful that adding your prescription was seamless and your order arrived quickly. We're also glad you enjoyed our communication; we think it's fun too! :)
Victoria R.
I did select expedited shipping and they are not kidding, warp speed received in less than 24hrs.
Response from 1-800 ContactsAug 5, 2026
Yay, thanks for the awesome review. We are so happy to hear that our expedited shipping met your expectations and delivered your order so quickly! Thank you for your wonderful feedback.
Ellen
Fast, efficient, and accurate service.
Response from 1-800 ContactsAug 5, 2026
We are so pleased to hear that you had such a positive experience with our service. Your kind words mean a lot to us.
