1-800 ContactsReviews of 1800contacts.com

Fast and efficient

The best customer service expereince I have had in a decade. Organized, clear, helpful, and efficient. Thank you.

unable to complete an on line order due to the fact the address confirmation page would lock up the site every time. Hit the on line chat support. Assured me they could get order done. Uploaded an image of my script with all the Drs info, etc. Support tells me that even though they HAVE the IMAGE WITH all the info I STILL need to text or email them THE EXACT SAME INFO. When I tell them how INSANE that is when they already HAVE the info, they decide they can just call the DR. the only way they have his number is FROM the info i ALREADY sent them. LAST time i order from these idiots

Skip the online exam with these guys. If the doctor makes a mistake and puts the incorrect brand "aka 1-800-Contacts' horrible in-house brand" on your prescription, you, the customer, are the one who is inconvenienced. Their solution is to refund the exam fee and then have you go back online and retake the exam, rather than insisting the doctor correct their mistake. Not a good look. I'll take my business elsewhere.

Shady tactics, bait & switches, false advertising and every dirty trick in the book. I’d imagine if you looked up any SKU in their books you’d find many sales and each one at a different price. They must be kings of price discrimination, no two people pay the same price. I gave it a shot the other day, there’s a retailer I order contact lenses from regularly, but there have always been some things that bothered me and shipping was typically slow. So figured I speak to 1800 contacts since they always aggressively market their price matching policies. Chatted with a rep, the good was I was connected to a human in under two minutes, the bad is the avg response time is about 4 minutes and you probably need to send a good 20-30 msgs to go through the price match process so expect it to take well over an hour. The first thing I asked the rep was for the fine print of their price matching policy (since I pay about a fifth of what they ask) but the rep ignored my msg and kept pushing for my info so she could open an account for me. I explained how I don’t want to give out all my info and go through the process if I’m not sure they will price match. I explained how I search, find, purchase and receive my contact lenses regularly, and provided a recent receipt as well as links to the retailers website. She assured me she would price match or beat the price. I gave her all my info to open the account, billing address, sent my personal medical files and everything. The price I paid for my contact lenses was $32 per box, gave her the link and receipt. She proceeds to letting me know my total is $118. Shocker, they don’t come close to price matching. In fact there was none of it, that is their listed (and quite outrageous) retail price, she didn’t even bother to give me the first time purchase 30% discount. Instead of giving me the same deal I got she literally tried to give me the highest price she could charge. Only reason to do that is she must get a percentage on the sale amount. It’s called putting yourself before the customer, nice. She kept ignoring my questions and said something about that’s the best they could do. Even though I shared the price at the beginning of the conversation and did everything I could to avoid this exact situation. I asked her three times to delete the data they have on me and then to confirm it’s deleted. She simply ignored those requests. I then asked her to transfer me to a supervisor and she wrote that someone will call in a few days and then she ended the chat. So misleading at best, if not false advertising, the reps straight out lie to you, keep pushing you to give them your info and place an order with them. I thought maybe it’s just bad AI and not human since they seemed to be missing half the context of my msgs, but with the constant sales pressuring I understood it’s just commission hungry pushy sales people. Bottom line this is a shady company with questionable practices and poor ethics. 1-800 contacts absolutely does not price match. They will however lie to you and tell you everything you want to hear to try to get you to order with them live.

Prescription was on file easy to order and promptly sent

Quick and efficient. Easy to use website. Will order again!

Super friendly and helpful online agent took care of me so nicely! Contacted my eye doctor to confirm my prescription, fulfilled my new contact supply for a great price and contacts arrived pronto.