Edward
I've been reluctant to provide my…
I've been reluctant to provide my feedback because I really don't enjoy being the bearer of bad news. I appreciate the quick turnaround and received my new lenses within a few days of placing the order. My prescription that I attached to my order indicated 8.6, yet the new lens I received were 8.4. I don't know if that is the reason that my new lenses did not fit well enough. I wore them only for one full day and the new lenses were blurred, never clearing up after blinking. I have been a regular contact lens wearer since 1981 and had become accustomed to clear vision. My recent supply of lenses has been sitting on the shelf, unused except for those two lenses I wore for one day. I regret that made a mistake by placing my order with you and will have to go back to my previous supplier.
Response from 1-800 ContactsAug 28, 2026
We appreciate you taking the time to share your experience, even though it was not a positive one. We understand your disappointment regarding the discrepancy in the lens prescription and the discomfort you experienced. It is certainly frustrating when new lenses do not provide the clear vision you are accustomed to, especially after being a long-time contact lens wearer. Your feedback is invaluable as we continuously work to improve our service and product accuracy. We would love the opportunity to make this right and turn this experience around for you. Please reach out to us so we can look into your specific order and get this resolved for you fully.