Lori P.
They Answered at 1:30 AM… Seriously.
I’m a repeat 1-800 Contacts customer, and honestly, they’ve ruined me for ordering contacts anywhere else. 😂 The first time I used them, I was desperate. My optometrist had to order my contacts, and I was told it would take a week. So there I was at midnight, searching the internet, thinking, “Surely I can figure this out myself.” 😂 I found 1-800 Contacts, and their website made it incredibly easy to enter my prescription and place an order. Everything was laid out clearly and professionally. I thought, “Okay, that was easy!” Then I got an email saying I had messed something up. No big deal, right? Except it was 1:30 IN THE MORNING. I called customer service expecting to leave a message… and someone actually answered! She didn’t just fix my order. She found a discount I qualified for, applied my insurance, and even expedited my shipping. I was honestly blown away. That kind of customer service is rare. They saved me money, saved me a trip to the eye doctor, fixed my mistake at 1:30 a.m., and somehow made ordering contacts the easiest part of my night. I’ve been a repeat customer ever since, and I genuinely don’t see myself ordering contacts anywhere else. 1-800 Contacts has officially spoiled me. 👏😂 And if someone from 1-800 Contacts happens to be reading this… I’m available for the commercial. 😂
Response from 1-800 ContactsAug 31, 2026
We are so genuinely happy to hear about your fantastic experience with us, especially that late-night save! It truly makes our day to know that our team could turn a stressful situation into such a positive one for you. We pride ourselves on making ordering contacts as easy and convenient as possible, and your feedback confirms we are on the right track. Thank you for being such a loyal customer; we appreciate your kind words!